Set up Voco, step by step
The Voco docs are plain-English setup guides for the Voco AI receptionist: how to forward your business number, test that calls arrive, add chat to your website and connect your tools. Every code and setting is written out in full, so you can follow along on your phone.
Browse by topic
- 3 pagesGetting startedSet Voco up, make a test call and forward your number.
- 2 pagesYour receptionistThe greeting, the voice and what your receptionist knows.
- 1 pageChat, WhatsApp and emailAdd Voco to your website, WhatsApp and inbox.
- 8 pagesIntegrationsConnect your calendar, CRM and job tools.
- 1 pageDevelopersWebhooks and the embed code, for whoever runs your website.
Every guide
How do I set up Voco?
Most businesses set up Voco in three steps: make a test call, forward the business number to the Voco number, then add the channels and tools they use. Start at the top and work down.
Getting started
Set Voco up, make a test call and forward your number.
- How to set up Voco in your first hourGet your Voco AI receptionist ready for real calls in about an hour: find your Voco number, work through the go-live checklist, and set your business...
- How to make your first test call to VocoRing your Voco number before you forward anything, hear exactly what your callers will hear, and change the greeting, answers or hours until it sounds...
- How to forward your business calls to VocoForward your business number to your Voco number with three short codes, so Voco answers the calls you miss while customers keep ringing the number th...
Your receptionist
The greeting, the voice and what your receptionist knows.
- How to set your Voco greeting and away messageChoose the first words callers hear from your Voco receptionist, what it says when you are closed, the name it answers with and who it passes messages...
- How to teach Voco about your businessGive your Voco receptionist the answers your customers need: your website, up to 5 documents, up to 10 extra answers and your prices, without running...
Chat, WhatsApp and email
Add Voco to your website, WhatsApp and inbox.
Integrations
Connect your calendar, CRM and job tools.
- Google CalendarVoco checks your free times and books the appointment, then syncs it to your Google diary.
- Outlook CalendarBookings made on a call sync to your Microsoft 365 diary, with the caller and the reason attached.
- Apple CalendarBookings sync to your iCloud calendar, so they show on your iPhone, iPad and Mac.
- Cal.comThe slot is booked in Cal.com while the caller is still on the line.
- HubSpotLogs every call to HubSpot and recognises callers already in your CRM, even on their first ever call.
- JobberTurns phone calls into Jobber requests, not notes, and shows you exactly what it left off.
- FixfloLogs tenant repair calls onto your Fixflo job sheet, as drafts for review or as live issues.
- StoraCallers choose a unit, reserve it and pay by text link before they hang up.
Developers
Webhooks and the embed code, for whoever runs your website.
Can't find what you need?
Email hello@vocohq.co.uk and the Voco team replies within 2 hours during business hours. Questions people ask become new guides here.