NewWhatsApp for UK small businesses
Customer replies on WhatsApp, answered for you
Voco sends your customers their booking confirmations and call follow-ups on WhatsApp, and when they reply, the same AI receptionist that answers your phone can answer them, day or night. Photos and voice notes are kept on the customer's record, voice notes are written out as text, and you approve bookings, take over a conversation or get your daily summary on your own WhatsApp.
Pay as you go at 29p a minute, billed by the second. A WhatsApp conversation is charged like a website chat.
Voco on WhatsApp at a glance
- Replies
- Answered by your AI receptionist, day or night, once you switch it on
- Photos and voice notes
- Kept on the customer record, with voice notes written out
- Confirmations
- Bookings confirmed on WhatsApp, with a change or cancel link
- You
- Approve bookings, take over and get a daily summary on WhatsApp
- Price
- Charged like a website chat conversation
What it does
What does Voco do on WhatsApp?
Voco uses WhatsApp for four things: confirming bookings, following up calls, answering the customers who reply, and keeping you up to date on your own phone.
Answers customer replies
When a customer replies to a confirmation or a follow-up, Voco answers from your own services, prices and hours, and can book or move an appointment. Reply yourself at any point and Voco steps back.Keeps photos and voice notes
A photo of a leak or a voice note about a lockout is saved to the customer record, and voice notes are written out as text, so you can read them between jobs.Confirms bookings with a change link
Booking confirmations go out on WhatsApp with a "Change or cancel" link, so a customer can move a booking without ringing you.Tells you when a person is needed
A message Voco cannot help with is passed to you on WhatsApp instead. A message Voco has answered does not interrupt you.
From message to outcome
What happens when a customer replies on WhatsApp?
A WhatsApp conversation with Voco goes through four steps: Voco sends the first message, the customer replies, Voco answers or tells you, and the conversation lands on the customer record.
- 01
Voco sends the first message
A booking confirmation or a follow-up after a call goes to the customer on WhatsApp, in your business's name.
- 02
The customer replies
With a question, a photo or a voice note, at any hour.
- 03
Voco answers or tells you
With AI replies on, Voco answers straight away. With them off, or when the customer needs you, Voco tells you a customer is waiting.
- 04
It lands on the customer record
The whole conversation sits in the customer's timeline, next to their calls, emails and bookings.
Owner controls
How do you run Voco from your own WhatsApp?
Voco owners connect their own WhatsApp in Settings and can then approve bookings, take over conversations, ask about their day and get urgent alerts without opening the dashboard.
Approve or decline bookings
When a booking needs your say, Voco messages you and you approve or decline it with a reply.Take over by replying
Reply to a customer yourself and Voco leaves the conversation to you.A daily summary
One message at the end of the day with the calls, bookings and anything waiting for you.Ask about your day
Ask "who called this morning?" and Voco answers from your calls and bookings.Urgent call alerts
An urgent call or a new lead reaches you on WhatsApp, with the caller's name, number and what they need.
Questions about Voco on WhatsApp
Something else? Ring 0333 043 6661 and ask Voco directly.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.