1. Agreement to Terms

By accessing or using the Voco AI receptionist service ("Service"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service.

2. Service Description

Voco provides an AI-powered call answering service that:

Answers incoming calls on your behalf 24/7
Qualifies leads and captures caller information
Books appointments and manages scheduling
Provides call transcripts and summaries

3. Subscription & Payment

Pricing: The Service is provided at £249 per month plus a one-time setup fee of £199.

Billing: Subscriptions are billed monthly in advance. Payment is due on the same date each month.

Cancellation: You may cancel at any time with 30 days' notice. No refunds are provided for partial months.

4. Zero-Risk Guarantee

If Voco does not capture at least one qualified lead within your first 7 days of service, we will refund your setup fee in full upon request. This guarantee applies only to new customers and can only be claimed once.

5. Your Responsibilities

You agree to:

Provide accurate business information for AI configuration
Maintain valid payment information
Comply with all applicable laws and regulations
Not use the Service for unlawful purposes
Inform callers that they may be speaking with an AI when required by law

6. Service Availability

We aim to provide 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any losses arising from service interruptions, whether scheduled or unscheduled.

7. Intellectual Property

All intellectual property rights in the Service, including AI models, software, and branding, remain the property of Voco Ltd. You are granted a limited, non-exclusive licence to use the Service for your business purposes.

8. Limitation of Liability

To the maximum extent permitted by law:

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
We are not liable for any indirect, incidental, or consequential damages
We do not guarantee any specific business outcomes or results

9. Indemnification

You agree to indemnify and hold harmless Voco Ltd from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

10. Termination

Either party may terminate the agreement with 30 days' written notice. We may suspend or terminate your account immediately if you breach these Terms or fail to pay.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance.

13. Contact

Voco Ltd
Email: hello@vocohq.co.uk
Phone: 0333 XXX XXXX