1. Agreement to Terms

By accessing or using the Voco AI receptionist service ("Service"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service.

2. Service Description

Voco provides an AI-powered call answering service that:

Answers incoming calls on your behalf 24/7
Qualifies leads and captures caller information
Books appointments and manages scheduling
Connects to business software you already use, so a caller can be quoted, booked and sent a payment link while still on the phone
Provides call transcripts and summaries

3. Subscription & Payment

Plans: Every feature is included on every plan. Plans differ only in how many calls are included each month and what an extra call costs. Current plans, allowances and prices are set out on our pricing page. There is no setup fee.

Extra calls: Calls beyond your monthly allowance are charged at the per-call rate for your plan. Each plan carries a spend cap that limits what extra calls can add to a bill. Calls are never cut off when the cap is reached, and no further charge for extra calls is made for the rest of that month.

Billing: Subscriptions are billed monthly in advance, on the same date each month. Annual billing is available at a lower rate and is charged twelve months in advance.

Cancellation: There is no minimum term and no notice is required. Cancelling stops your subscription renewing: the Service continues until the end of the period you have already paid for, whether that is a month or a year, and we do not refund the remainder of a period once it has begun, except under the guarantee in section 4. Ending this agreement itself is dealt with in section 11.

4. 30-Day Money-Back Guarantee

If Voco is not right for you, tell us within 30 days of your first payment and we will refund it. No questions asked. The guarantee applies to a customer's first subscription payment and can be claimed once.

5. Your Responsibilities

You agree to:

Provide accurate business information for AI configuration
Maintain valid payment information
Comply with all applicable laws and regulations
Not use the Service for unlawful purposes
Inform callers that they may be speaking with an AI when required by law

6. Connected Services

You may connect Voco to software you already use, such as your storage management system, your CRM or your calendar. By connecting one, you confirm you are entitled to grant that access, and you authorise us to read and write data in it on your behalf for the features you have turned on. You can withdraw that access at any time from your dashboard.

Your agreement with that provider is separate from this one and continues to govern your use of their service. We are not responsible for their availability, their pricing, or the accuracy of what they tell us. Where a connected system is unavailable or returns something incorrect, Voco will tell the caller it cannot complete the booking rather than guess.

Payments taken during a call are taken by that provider, not by us. We send the caller a link to the provider's own secure payment page. Card details are never spoken to the AI and never pass through Voco. The resulting contract for the goods or services purchased is between you and your customer, and any refund, dispute or chargeback is a matter for you, your customer and your payment provider.

7. Service Availability

We aim to provide 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any losses arising from service interruptions, whether scheduled or unscheduled.

8. Intellectual Property

All intellectual property rights in the Service, including AI models, software, and branding, remain the property of Voco Digitals Ltd. You are granted a limited, non-exclusive licence to use the Service for your business purposes.

9. Limitation of Liability

To the maximum extent permitted by law:

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
We are not liable for any indirect, incidental, or consequential damages
We do not guarantee any specific business outcomes or results

10. Indemnification

You agree to indemnify and hold harmless Voco Digitals Ltd from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

Either party may end this agreement by giving 30 days' written notice. That is separate from cancelling a subscription under section 3, which needs no notice and simply stops the subscription renewing. Where we end the agreement for any reason other than your breach of these Terms, we will refund the unused part of any period you have paid for in advance. We may suspend or terminate your account immediately if you breach these Terms or fail to pay.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance.

14. Contact

Voco Digitals Ltd
Email: hello@vocohq.co.uk
Phone: +44 333 043 6661

Terms & Conditions