BetaEmail for UK small businesses
Every enquiry email sorted, and the reply drafted
Voco reads the emails you forward to it, sorts each one as an enquiry, booking, complaint, supplier message or spam, and files it on the customer's record. For customer emails, Voco drafts a reply from your own information and you send it with one tap, from your dashboard or WhatsApp. Nothing is sent without you.
Email is in beta, open to businesses on the Voco beta. Ask to join
Voco email at a glance
- Setup
- Forward your enquiries inbox to your own Voco address
- Sorting
- Enquiry, booking, complaint, supplier, spam or other
- Replies
- Drafted for customer emails; you send each one with a tap
- Sender
- Your business name, with replies coming back to your own address
- Price
- Charged like a website chat conversation
How it works
How does Voco handle your email?
Voco handles email in four steps: you forward your inbox, Voco sorts each email, Voco drafts a reply for customer emails, and you send it.
- 01
Forward your inbox
Set your email to forward enquiries to your own Voco address. If Gmail sends a confirmation email first, Voco shows it to you, so forwarding starts first time.
- 02
Voco sorts it
Each email is labelled and filed on the customer's record, next to their calls, chats and bookings.
- 03
Voco drafts the reply
For an enquiry, a booking or a complaint, Voco writes a reply from your services, prices and hours.
- 04
You send it
Read the draft, change it if you like, and send it with one tap from your dashboard or WhatsApp.
Sorting
How does Voco sort each email?
Voco puts every email in one of six groups, and drafts a reply only for the three that come from customers: enquiries, bookings and complaints.
- EnquiryReply draftedA new customer asking about a job, a price or when you are free.
- BookingReply draftedA customer booking, moving or cancelling an appointment.
- ComplaintReply draftedA customer unhappy with something, with a careful reply for you to check.
- SupplierFiledInvoices, orders and messages from the businesses you buy from.
- SpamSet asideSales pitches and junk, kept out of your way.
- OtherFiledAnything else, filed for you to look at.
Sending
Who do your email replies come from?
Voco sends your replies in your business's name, with your own email address as the reply-to, so a customer's answer comes straight back to you.
Your business name
Replies go out from Voco's mail service with your business name as the sender and your own address as the reply-to.Or your own domain
Verify your domain with a few DNS records and replies go out from your own address instead.Robots are ignored
Auto-replies, bounces, mailing lists and Voco's own replies are never answered, so no email bounces back and forth.
Questions about Voco email
Something else? Ring +44 333 043 6661 and ask Voco directly.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring +44 333 043 6661 and talk to Voco now, or set up your own AI front office today.