Voco vs Moneypenny

About Moneypenny

Moneypenny was founded in 2000 and provides telephone answering using dedicated human PAs. Their model assigns a specific person, or a small team, to each client account so the same voice answers consistently. Services include message taking, live call transfers, appointment booking, CRM integration, and live chat. They also offer an AI Voice Agent as an add-on, though this cannot be purchased independently and requires a separate telephone answering subscription as a prerequisite.

Pricing is not published online and requires a quote. Based on third-party published analyses, a telephone answering subscription starts from approximately £160 per month with per-minute billing. Additional calls are charged at £1.10 to £2.20 per call depending on volume.

How Moneypenny Handles Calls

Standard cover runs 9am to 5pm, Monday to Friday. Calls outside those hours go to voicemail unless the out-of-hours add-on has been purchased separately, which starts from an additional £35 per month depending on the minute plan. Within covered hours, a PA answers using the agreed greeting, takes a message, and relays it by SMS or email. Appointment booking and CRM integration are available on higher service tiers.

Because billing is per minute and pricing is not fixed, the monthly total moves with call volume and call duration. A busy week with longer calls produces a higher bill than a quiet one.

What This Means in Practice

A business wanting Moneypenny's service with 24/7 cover is paying for two separate line items: the base subscription and the out-of-hours add-on. If the AI Voice Agent is also wanted, that is a third. For a small trades business or dental practice that simply needs every call answered around the clock at a predictable cost, that layered structure adds both expense and complexity.

Voco includes 24/7 availability in every plan from the first month, with no add-on required. The Starter plan is £49 per month, Professional is £149, and Business is £249. All pricing is published at vocohq.co.uk/pricing. Every plan includes a full word-for-word call transcript and structured lead data delivered within seconds of every call, whether it arrives at 2pm on a Tuesday or 11pm on a Saturday.

There is no setup fee on any Voco plan and no minimum contract. A free trial is available so you can experience the service before committing.

Is Voco Right for Your Business?

If your business receives calls outside standard office hours, if you want a single transparent monthly cost rather than a layered subscription structure, and if you want every call to produce a full written record rather than a relayed message, Voco is designed for exactly that.

Call our demo line on 0333 043 6661 and hear the service yourself. Most businesses are live within minutes of signing up.