Voco vs AnswerConnect
UK live telephone answering with human receptionists and per-minute billing on all plans
View ComparisonVoco vs Moneypenny
UK dedicated PA service with human receptionists and a per-minute billing model
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Feature Comparison
| Feature | Moneypenny | Voco |
|---|---|---|
| Answering model | Dedicated human PAs | AI-powered |
| Standard hours | 9am to 5pm Mon-Fri | 24/7, all plans |
| Out-of-hours cover | Paid add-on from £35/month extra | Included in all plans |
| Pricing model | Per-minute, quote-based | Fixed monthly from £49 |
| Published pricing | Not available online | Published at vocohq.co.uk/pricing |
| Setup fee | Not confirmed publicly | None on any plan |
| Minimum contract | Not confirmed publicly | Monthly rolling, cancel any time |
| Call transcripts | Not listed as standard | Full transcript on every call |
| AI availability | Add-on requiring base subscription first | AI is the core product |
Pricing Comparison
| Item | Value |
|---|---|
| Moneypenny standard hours | 9am to 5pm Mon-Fri |
| Voco hours | 24/7 included in all plans |
| Moneypenny out-of-hours | Paid add-on from £35/month extra |
| Voco out-of-hours | No add-on, included as standard |
| Moneypenny pricing | Per-minute, quote-based, from approx £160/month |
| Voco pricing | Fixed from £49/month, published online |
| Moneypenny overage | £1.10 to £2.20 per additional call |
| Voco overage | From 75p per additional call, with spend cap |
Why Choose Voco Over Moneypenny
24/7 availability included in every plan, no add-on required
Fixed published pricing from £49/month with no per-minute billing
Full word-for-word call transcript on every call, delivered within seconds
No setup fee and no minimum contract on any plan
AI is the core product, not a bolt-on that requires a separate subscription
About Moneypenny
Moneypenny was founded in 2000 and provides telephone answering using dedicated human PAs. Their model assigns a specific person, or a small team, to each client account so the same voice answers consistently. Services include message taking, live call transfers, appointment booking, CRM integration, and live chat. They also offer an AI Voice Agent as an add-on, though this cannot be purchased independently and requires a separate telephone answering subscription as a prerequisite.
Pricing is not published online and requires a quote. Based on third-party published analyses, a telephone answering subscription starts from approximately £160 per month with per-minute billing. Additional calls are charged at £1.10 to £2.20 per call depending on volume.
How Moneypenny Handles Calls
Standard cover runs 9am to 5pm, Monday to Friday. Calls outside those hours go to voicemail unless the out-of-hours add-on has been purchased separately, which starts from an additional £35 per month depending on the minute plan. Within covered hours, a PA answers using the agreed greeting, takes a message, and relays it by SMS or email. Appointment booking and CRM integration are available on higher service tiers.
Because billing is per minute and pricing is not fixed, the monthly total moves with call volume and call duration. A busy week with longer calls produces a higher bill than a quiet one.
What This Means in Practice
A business wanting Moneypenny's service with 24/7 cover is paying for two separate line items: the base subscription and the out-of-hours add-on. If the AI Voice Agent is also wanted, that is a third. For a small trades business or dental practice that simply needs every call answered around the clock at a predictable cost, that layered structure adds both expense and complexity.
Voco includes 24/7 availability in every plan from the first month, with no add-on required. The Starter plan is £49 per month, Professional is £149, and Business is £249. All pricing is published at vocohq.co.uk/pricing. Every plan includes a full word-for-word call transcript and structured lead data delivered within seconds of every call, whether it arrives at 2pm on a Tuesday or 11pm on a Saturday.
There is no setup fee on any Voco plan and no minimum contract. A free trial is available so you can experience the service before committing.
Is Voco Right for Your Business?
If your business receives calls outside standard office hours, if you want a single transparent monthly cost rather than a layered subscription structure, and if you want every call to produce a full written record rather than a relayed message, Voco is designed for exactly that.
Call our demo line on 0333 043 6661 and hear the service yourself. Most businesses are live within minutes of signing up.
Voco vs Moneypenny: common questions
Is Voco cheaper than Moneypenny?
Voco plans start from £49/month with no per-minute or per-call charges. Moneypenny pricing depends on call volume and any add-ons you choose. See the pricing comparison above for a side-by-side view.
Can Voco do what Moneypenny does?
Voco answers calls 24/7, qualifies callers, books appointments into your calendar and sends you a transcript and summary of every call. The feature comparison above shows where Voco and Moneypenny match and where they differ.
Is Voco built for UK businesses?
Yes. Voco is UK-designed, supports British accents and number formats, bills in GBP and handles GDPR-compliant call storage. It is built for UK small businesses, tradespeople and clinics.
How quickly can I switch from Moneypenny to Voco?
You can be live with Voco in minutes. Sign up, point your number forwarding at Voco and your AI receptionist starts answering. There is no long onboarding or training period.
Can I try Voco before committing?
Yes. You can call the Voco demo line to hear the AI in action, and every plan starts with a no-risk trial so you can compare it against Moneypenny on your own calls.
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