BetaFollow-ups for UK small businesses
Quiet quotes chased, missed callers rung back
Voco follows up the enquiries that would otherwise go quiet. A caller who asked for a price and did not book gets one text two days later, asking if they still need it, with a link to ask for a call. Missed callers can be rung back a minute later, and anyone Voco cannot reach is sent a text and passed to you.
Follow-ups is in beta, open to businesses on the Voco beta. Ask to join
Voco follow-ups at a glance
- Quotes
- One text two days after a price was asked for and not booked
- Missed calls
- Rung back a minute later, inside your opening hours
- Unreachable
- A text to the caller and a note to you
- You decide
- No automatic chase call after a quote
What gets followed up
Which enquiries does Voco follow up?
Voco follows up four kinds of enquiry, each switched on separately: quotes that went quiet, missed calls, callers it could not reach, and customers you ask it to ring.
Quotes that went quiet
Two days after a caller asked for a price and did not book, Voco sends one text asking if they still need it, with a link to ask for a call. What happens next is your decision.Missed calls
A caller who hung up, dropped or never reached Voco is rung back a minute later, inside your opening hours.Callers Voco cannot reach
When nobody answers after your retries, Voco texts the caller and tells you, so the enquiry is never simply dropped.Anyone you choose
Tap "Call back" on a call or a chat and Voco rings the customer for you.
A quote follow-up
What happens to a quote that goes quiet?
A quote follow-up takes three steps: the customer asks for a price, Voco texts them two days later if they have not booked, and you see their answer.
- 01
The customer asks for a price
Voco answers from your prices, or takes the details for you to quote.
- 02
Two days later, one text
If they have not booked, Voco asks if they still need it, with a link to ask for a call. One text, never a string of them.
- 03
You see the answer
Their reply and any call request land on the customer record for you to act on.
Questions about Voco follow-ups
Something else? Ring 0333 043 6661 and ask Voco directly.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.