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Case studies ยท named businesses, dated figures

What changes when every call is answered

Voco case studies show what changed for UK businesses after Voco started answering their calls. Each one names the business, gives the figures from its Voco dashboard with the dates they cover, and quotes the owner in their own words, including what did not work at first.

Every story

How are UK businesses using Voco?

UK businesses use Voco to answer calls they would otherwise miss: after hours, on the tools, during clinic sessions and at weekends. Pick an industry to see the stories closest to yours.

The first stories are being written with Voco customers now. Each will name the business and give dated figures from its dashboard.

Our standard

How do we write a Voco case study?

We write a Voco case study only with a named business, figures from its own dashboard with dates, the owner's own words and an honest account of what did not work at first.

  1. 01

    Named, with permission

    Every story names the business and the person quoted, with their written permission. Nothing is a composite.

  2. 02

    Figures from the dashboard

    Numbers come from the business's own Voco dashboard, with the dates they cover, never from a survey or an estimate.

  3. 03

    The owner's own words

    Quotes are the owner's words, lightly edited for length and approved by them before publishing.

  4. 04

    What did not work

    Every story says what went wrong at first and how it was fixed, so you know what to expect.

What every story measures

Calls answeredEvery call Voco picked up, with the share that came outside your opening hours.
Urgent calls put throughCalls that matched your urgent rules and were transferred or flagged.
Bookings madeAppointments, viewings or reservations Voco confirmed on the call.
Time to summarySeconds from the end of the call to the summary arriving by text and email.

Using Voco already?

Could your business be the next story?

If Voco has changed how your phone gets answered, we would like to write it up with you. We pull the figures from your dashboard, you check every word, and nothing is published until you approve it.

Tell us how it is going

A short email is enough. We reply within 2 hours during business hours.

Email hello@vocohq.co.uk

Questions about our case studies

Something else? Ring 0333 043 6661 and ask Voco directly.

Answers at 2am. Doesn't ask for overtime.

Hear Voco answer a call

Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.

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