What is the Voco platform?

The Voco platform is an AI front office for UK small businesses: an AI receptionist that answers calls, WhatsApp, web chat and email, backed by one memory of every customer and actions such as booking, reminders and follow-ups.

Does Voco work with my existing phone number?

Voco works with your existing business number: you forward calls to your Voco number, and customers keep dialling the number they already know. You can forward every call, or only the ones you don't answer.

Can Voco put a call through to me?

Voco puts urgent or complex calls straight through to your mobile, and you decide which calls count as urgent in your settings. Every other call is answered, summarised and sent to you by WhatsApp or email.

What happens if I use all my calls?

Voco keeps answering every call when your plan's calls run out. Extra minutes are billed at your plan's rate up to a spend cap you set, and once the cap is reached, overage charging stops for the month while Voco carries on answering as normal.

Which features come with each Voco plan?

Every Voco plan includes every feature. Pay as you go costs 29p a minute, billed by the second, and monthly plans run from Starter at £49 for about 132 calls to Business at £249 for about 715 calls.

A business owner at his desk with a laptop and paperwork

Platform guide · 9 parts

Your AI receptionist, your dashboard, your business, under control.

The Voco platform connects an AI receptionist, a shared inbox and a memory of every customer. Voco answers phone calls, WhatsApp, website chat and email for UK small businesses, acts on what customers ask, and keeps each customer's history in one timeline that your team and the AI both read.

Get started Hear it live: 0333 043 6661

Choose a part of the platform

Also on every plan:

The platform in five points

01Voco answers phone calls, WhatsApp and website chat, sorts email and sends texts, all from one platform.
02Every conversation joins one customer record that Voco reads before it replies.
03Voco books, reminds, chases quotes, asks for reviews and rings back missed callers.
04Owners take urgent calls, approve email drafts and set a spend cap from their own WhatsApp.
05Every feature is on every plan: pay as you go at 29p a minute, or monthly plans from £49, with no contract.

How it fits together

How does the Voco platform fit together?

Voco routes every channel into one customer memory and acts on it. Conversations arrive by phone, WhatsApp, website chat, email and text, Voco decides the next step, and the results reach you and your systems.

1Channels2Customer memory3Actions4Where it lands

Customer memoryOne record and timeline per customer, read at the start of every conversation.Timelineevery channelProfileneeds, contactGroupsrule and actionConsenttold, can opt outNow handlingA call from Priya Shah: boiler visit booked for Thursday, calendar updated.

Book

Remind

Follow up

Review

Research

Transfer

Owner on WhatsAppAlerts, call-backs, approvals

DashboardTimelines, groups, settings

Content draftsFAQs and post ideas

Your systemsCalendars, CRM, Fixflo

Click a channel to follow its route. Channels feed one customer memory, which drives actions and where the results land.

Channels

How does Voco answer every channel?

Voco answers phone calls, WhatsApp messages and website chat 24 hours a day, and sorts incoming email with replies drafted for the owner to approve, all from the same knowledge of your business.

On the phone, Voco takes the caller's details, answers questions from your own information and books the job. Customers keep dialling the number they already know, because you forward calls to your Voco number, either every call or only the ones you don't answer.

On WhatsApp, Voco answers the customers who reply to their confirmations and follow-ups, keeps the photos they send and transcribes their voice notes. Email arrives at a forwarding address, where Voco sorts it and drafts replies that you approve before they go out.

How Voco answers the phone How Voco handles WhatsApp

Call · Mon 19:42 · 1m 18sBooked Thu 08:00

Hello, Brightwater Plumbing. How can I help?

My boiler is making a banging noise.

Sorry to hear that. What is your postcode, so I can check we cover you?

Summary sent to the ownerPriya Shah, LS6. Boiler banging, no leak. Booked Thursday 08:00. Booking link sent by text.

Lifecycle

What happens after Voco answers?

Voco follows each customer through six steps after the first reply: answer, research, book, remind, follow up and review, on whichever channel that customer prefers.

When someone rings from a company, Voco prepares a short research brief before you ring back. Cal.com bookings are written during the call, while Google Calendar, Outlook and Apple Calendar sync shortly after.

Voco sends a reminder at 6pm the evening before and can make a morning check call. Quiet quotes are chased by text, and if you opt in, Voco rings back missed callers about a minute later.

How Voco's outbound calls work

01
Answer
Calls, WhatsApp messages and chats answered at any hour.
19:42 · 1m 18s
02
Research
A short brief on callers from a company, ready before you ring back.
Brief ready
03
Book
Booked into your calendar, or a booking link sent by text.
Thu 08:00
04
Remind
A reminder at 6pm the evening before, plus an optional morning call.
Wed 18:00
05
Follow up
Quiet quotes chased by text and missed callers rung back.
Chaser sent
06
Review
A review request two hours after the appointment, on the sites you choose.
Thu 14:10

PSPriya ShahCustomer record

Prefers WhatsAppLandlord, 3 propertiesCustomer since 2025

19:42Call answered: "Boiler making a banging noise", 1m 18s
19:43Booked: Thursday 08:00
19:43Text sent: booking link
Wed 18:00Reminder sent on WhatsApp
Thu 14:10Left a 5-star Google review

Customer groups

Quoted, not booked in 30 days14 customersChaser sent to 14
Booked twice this year38 customersAsked 38 for a review
Asked about weekend work9 customersAdded 9 to newsletter

Customer memory

How does the customer memory work?

Voco keeps one record for each customer, with every call, message, email, booking and review in a single timeline, and reads that record at the start of each conversation.

Each record carries a short profile of what the customer needs and how they like to be contacted, such as "prefers WhatsApp" or "landlord with 3 properties". Profiles describe needs and behaviour only. Returning customers never have to repeat themselves, and your team reads the same timeline the AI does.

Customer groups gather records that match a rule, such as "Quoted, not booked in 30 days", and each group has an action you run in one click. Callers are told that Voco remembers them and can opt out at any time.

Explore Voco's customer memory

VocoYour front office

Urgent call19:58Mark Evans, no hot water, SW2. Wants a visit today.Call backReply by text

Dunmore Lettings emailed about three boiler services. Reply drafted.SendEdit

Send

Sent from bookings@brightwaterplumbing.co.uk

Owner control

How do owners stay in control?

Voco owners stay in control from their own WhatsApp: Voco sends urgent-call alerts with the caller's name and number, waits for approval before any drafted email goes out, and follows the transfer rules and spend cap the owner sets.

Calls never stop. When your plan's calls run out, extra minutes are billed at your plan's rate up to your spend cap. At the cap, charging stops for the month and Voco carries on answering every call.

Compare Voco plans and prices

Transfer rulesThese calls ring your mobile

No hot water
Water leak
Price questions

Spend cap£60£27 used this month. At £60, charging stops and Voco keeps answering every call.

Content draftsDraft FAQ: "Do you work weekends?"Asked by 23 customers this month

What does Voco connect to?

Voco connects to Google Calendar, Outlook, Apple Calendar, Cal.com, HubSpot, Attio, Jobber, Fixflo and Stora, and any other app can ask Voco to make a call through a webhook. Every integration is included on every plan.

All integrations

Data and privacy

How does Voco keep customer data safe?

Voco is run by Voco Digitals Ltd, a UK company registered with the ICO, and processes customer data under UK GDPR with a data processing agreement for every customer.

Read Voco's data processing agreement

UK company: Voco Digitals Ltd, registered in England and Wales, 16967764
ICO registered: Registration number ZC081830
UK GDPR and a DPA: A data processing agreement for every customer
Caller opt-out: Callers are told Voco remembers them and can ask to be forgotten
Data retention: Caller memory is deleted after 24 months without contact, except for practices that hold sensitive records, which keep them under their own retention policy

Questions about the Voco platform

Something else? Ring 0333 043 6661 and ask Voco directly.

Answers at 2am. Doesn't ask for overtime.

Hear Voco answer a call

Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.

Get started Call 0333 043 6661

Guides and comparisons

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