AI web chat for UK small businesses
Voco Web Chat: your AI receptionist on your website
Voco Web Chat puts the same AI receptionist that answers your phone into a chat on your website. Voco Web Chat answers visitors' questions about your services, hours and prices, takes their name and number, and can book them in, at any time of day. Every chat reaches you as an enquiry, just like a call.
Or use the chat button in the corner of this page.
Web chat plans start at £19 a month, and every Voco phone plan includes free conversations each month.
Voco web chat at a glance
- Knowledge
- Built from the same setup as your phone receptionist
- Enquiries
- Every chat lands in your dashboard with an email alert
- Setup
- One line of code, no developer needed
- Running out
- No overage charges, it keeps taking names and numbers
- Plans
- On its own, or free conversations with every phone plan
What you get
What does Voco Web Chat do?
Voco Web Chat answers website visitors with the same knowledge as your phone line, turns every chat into an enquiry and can book appointments, without ever pushing itself on visitors.
The same receptionist as your phone
Voco Web Chat is built from the same setup as your phone line, so it already knows your services, opening hours, prices and rules. Update your business details once and the chat uses them too.Every chat becomes an enquiry
When a visitor leaves their details, the enquiry lands in your Voco dashboard with the full conversation, and you get an email alert. Emergencies can reach you by text as well.Books appointments
If you take bookings through Voco, Voco Web Chat can offer times and book visitors into your connected calendar, just as it does on a call.Matches your website
Choose a pill, rounded square or circle button, your own accent colour, which corner it sits in and the wording on the button.Helpful, never pushy
The chat never pops open by itself. When a visitor has spent a while reading a page, a short note appears beside the button, and the greeting mentions the page they are on.Hand over to a person
On a web chat plan, or on pay as you go once chat may use your call credit, you can let visitors ask for a person. You get an urgent alert and can join the conversation from your dashboard.
Setting it up
How does Voco Web Chat work?
Voco Web Chat is set up from your Voco dashboard in three steps, and it doesn't need a developer. Turning it off in your dashboard makes the snippet do nothing, and the chat button disappears from your site.
- 01
Switch it on and choose how it looks
Pick the button shape, colour, position and wording, then check it on the preview page before it goes anywhere near your site.
- 02
Paste one line of code into your website
Copy the snippet from your dashboard and add it to your site, or send it to whoever manages your website. List the web addresses it is allowed to run on.
- 03
Visitors chat, you get the enquiry
Voco Web Chat answers visitors straight away. When someone leaves a name and number, the enquiry reaches you the same way a call enquiry does.
A conversation
What happens when a visitor opens the chat?
The Voco receptionist answers the visitor's question first, then asks for a name and a phone number or email so you can follow up. Every conversation is saved in your dashboard as a full transcript.
- 01
It answers the question first
The receptionist answers what the visitor asked before asking for anything.
- 02
It asks for contact details
It asks for a name and a phone number or email. If the visitor has already typed their details into the chat's form, it doesn't ask for them again.
- 03
Links go straight into the chat
Any link the receptionist shares, such as a booking link, is written straight into the chat window.
- 04
You read the full transcript
Each conversation is saved in your dashboard as a full transcript, so you can read exactly what was said before you call back.
- 05
Calls and chats in one history
If the same person has also phoned you and left the same number, their calls and chats appear together in one history.
Pricing
How much does Voco Web Chat cost?
Voco Web Chat costs from £19 a month on its own, and every phone plan includes free conversations. A conversation counts when the receptionist sends its first reply. A visitor who opens the chat and leaves without typing costs nothing.
| Plan | Per month | Conversations included | Works out at |
|---|---|---|---|
| Chat Starter | £19 | 55 | 35p each |
| Chat Professional | £49 | 165 | 30p each |
| Chat Business | £109 | 435 | 25p each |
Pay annually and save 10%.
| Phone plan | Free web chat conversations each month |
|---|---|
| Starter | 5 |
| Professional | 10 |
| Business | 20 |
On Voco pay as you go there are no free web chat conversations. You can let Voco Web Chat use your call credit at about about 12p for a typical conversation, which is a separate tick box in your dashboard. Without the tick, the chat keeps taking names and numbers at no cost. Chat stops using credit when your balance reaches £10, so it can never leave your phone line without credit.
What happens when your conversations run out?
Voco Web Chat has no overage charges: when your included conversations run out, the chat stays on your site and keeps taking names and numbers, so you can get back to every visitor.
Which plan
Web chat, phone line or both?
Voco Web Chat works on its own web chat plan, as free conversations on a Voco phone plan, or alongside your phone line.
| Phone plan | Web chat plan | Both | |
|---|---|---|---|
| Answers your phone 24/7 | Yes | No | Yes |
| Answers the chat on your website | 5 to 20 free conversations a month | 55 to 435 conversations a month | Yes |
| UK phone number included | Yes | No | Yes |
| Visitors can ask for a person in chat | No | Yes, when you switch it on | Yes, when you switch it on |
| From | £49 a month | £19 a month | Both plans together |
Many businesses start with a Voco phone plan, try web chat with the free conversations, and add a web chat plan once they see how many enquiries come through their website.
Protection
Can someone copy my chat onto another website?
Voco Web Chat only answers on the websites you list, so anyone copying the code onto their own site cannot use up your conversations.
Only answers on your websites
The list starts with the website on your Voco account. With no website listed and none on your account, the chat answers anywhere, so add yours before you go live.Protected from bots
Voco limits how many messages one website and one visitor can send each minute, so a bot cannot flood your chat.
Questions about web chat
Something else? Ring 0333 043 6661 and ask Voco directly.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.