1. Introduction

Voco Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information that you provide directly to us, including:

Contact information (name, email address, phone number)
Business information (business name, type, location)
Call recordings and transcripts when using our AI receptionist service
Payment and billing information
Communications with our support team

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send promotional communications (with your consent)
Respond to your comments and questions
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: To perform our contract with you
Legitimate interests: To operate and improve our business
Consent: Where you have given consent for marketing
Legal obligation: To comply with applicable laws

5. Data Sharing

We do not sell your personal data. We may share information with:

Service providers who assist in our operations (under strict data processing agreements)
Professional advisers (lawyers, accountants)
Regulatory authorities when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our business relationship plus 6 years for legal and regulatory purposes.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing
Data portability
Object to processing
Withdraw consent at any time

To exercise these rights, contact us at hello@vocohq.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments. All data is stored within the UK/EU.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Voco Ltd
Email: hello@vocohq.co.uk
Phone: 0333 XXX XXXX

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.