BetaOwner controls for UK small businesses
Run your front office from WhatsApp
Voco lets you run your AI receptionist from your own WhatsApp: approve a booking with "1", send a drafted email reply with "SEND", reply to a customer to take over, and ask about your calls in plain English. Urgent calls reach you straight away, with the caller's name and number, and alerts about calls, bookings and customers waiting also arrive by email, so nothing urgent depends on WhatsApp alone.
Owner controls is in beta, open to businesses on the Voco beta. Ask to join
Voco owner controls at a glance
- Connect
- Send a six-digit code from your WhatsApp
- Bookings
- Reply 1 to approve, 2 to decline
- Reply SEND to send a drafted reply
- Alerts
- Urgent calls with the caller's name and number
- Backup
- Call, booking and customer alerts also sent by email
On WhatsApp
What can you do from WhatsApp?
Once your WhatsApp is connected, you can approve bookings, send drafted emails, take over customer conversations, ask about your business and get urgent alerts, all by replying.
Approve or decline bookings
Reply 1 or "approve" to accept the newest booking waiting, or 2 or "decline" to turn it down.Send drafted emails
Voco shows you the reply it drafted to a customer's email. Reply SEND to send it or SKIP to leave it; nothing sends by accident.Take over a conversation
Reply within half an hour of Voco telling you about a customer and your message goes to that customer.Ask about your business
Ask "how many calls did we get last week?" and Voco answers from your calls and bookings, for any period.Urgent call alerts
An urgent call reaches you with the caller's name, number and what they need, so you can ring them straight back.A daily summary
One message at the end of the day with the calls, bookings and anything waiting for you.
Your rules
Which rules do you set for Voco?
Voco follows the rules you set in your dashboard: when it answers, which calls ring your mobile, and the most you spend in a month.
When Voco answers
Every call, only when you are busy, only outside your hours, or both.Which calls reach you
Always, urgent calls only, during set hours, or never, with your own list of what counts as urgent.Your spend cap
Extra minutes stop being charged at your cap, and Voco carries on answering every call.
Getting set up
How do you connect your WhatsApp?
Connecting your WhatsApp to Voco takes two steps: get a code in your dashboard and send it to Voco on WhatsApp.
- 01
Get a code
Your dashboard shows a six-digit code.
- 02
Send it on WhatsApp
Send the code from your phone to Voco's WhatsApp number. From then on, your messages are instructions, never mistaken for a customer's.
Questions about Voco owner controls
Something else? Ring +44 333 043 6661 and ask Voco directly.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring +44 333 043 6661 and talk to Voco now, or set up your own AI front office today.