Never Lose Another Emergency Plumbing Job
The phone rings when your hands are inside a boiler or under a sink, which is most of the working day. The caller has no way of knowing whether you are busy or gone, so they ring the next plumber on the list. Voco answers in your business name, works out what the job is and how urgent it is, takes the address, and sends it to your phone before you have finished the one you are on.
From £49/month. No contract. 30-day money-back guarantee. See what's included →
In short
An answering service for UK plumbers. Emergencies straight to your phone, job details captured in full, and every call answered while your hands are full.
No heating, elderly occupant at home. Matched the emergency rules and rang the on-call mobile within seconds. Caller told someone would call straight back.
Bathroom refit quote. Postcode checked against the covered area, property type and timescale captured, ready to price without a callback.
Annual service. Address confirmed rather than taken again, booked into Thursday morning while the engineer was still on another job.
Fault reported at 9pm, not urgent under the rules set. Full details captured and waiting at the top of the list next morning.
Illustration of the Voco call log. See call management
The problem
What Plumbers lose to missed calls
Emergency calls go to voicemail
A homeowner with a burst pipe will call three plumbers and book the first one that answers. If that's not you, the job and the follow-on work go to a competitor.
You can't answer on site
When you're under a sink or in a loft, you can't take calls. But every missed call during working hours is a job you didn't quote for.
Evenings and weekends are your busiest enquiry time
Most plumbing problems are discovered when people are at home, during evenings, weekends, and bank holidays. That's when your phone should be working hardest.
How it works
How Voco Helps Plumbers
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1
Emergencies triaged immediately
Voco identifies emergency calls such as burst pipes, no heating, and water leaks, flags them with urgency, and sends you an instant transcript so you can respond fast.
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2
Routine jobs booked while you work
Boiler services, bathroom fits, and general plumbing queries are captured and booked into your calendar without interrupting your current job.
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3
24/7 coverage, including weekends
Voco answers every call around the clock. Weekend and out-of-hours enquiries are your most valuable and also the ones that most often go unanswered.
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4
Full job details in every transcript
After every call you receive the caller's name, address, the nature of the job, urgency level, and their preferred time, everything you need to quote and schedule.
Pricing
One price, every call answered
From £49
per month, no contract
- Unlimited calls answered
- 24/7/365 availability
- UK-designed AI voice
- Calendar integration
- 30-day money-back guarantee
Questions
Frequently Asked Questions
Can Voco handle emergency plumbing calls?
What's the cost of a call answering service for plumbers?
Will Voco book jobs into my existing calendar?
I work alone. Is Voco suitable for a sole trader plumber?
Full guide
Plumbers in detail
How Voco works alongside you on the tools
Voco is not a replacement for your customer relationships. It's a layer of cover that ensures no call goes unanswered when you're on site, driving between jobs, or unavailable in the evenings. You continue managing your customers and your work. Voco makes sure every enquiry reaches you with the full details you need to follow up.
Why plumbers lose jobs to voicemail every day
In the plumbing trade, speed of response wins the job. A homeowner with a leak or no hot water calls two or three plumbers at once and books whoever answers. If your phone goes to voicemail because you're on site, under a floorboard, or finished for the day, that job goes to someone else. Voco ensures you're always the one that answers.
The two types of plumbing call Voco handles
Emergency calls such as burst pipes, water leaks, no heating, and boiler breakdowns are the highest-value jobs in the trade. They need an immediate response. Voco identifies the urgency from the caller's description, captures the address and situation, and sends you an instant transcript so you can call back within minutes, even if you're mid-job.
Routine enquiries such as boiler services, bathroom installations, new radiators, and general plumbing are captured and scheduled. Voco books them into your calendar while you work, so your next week fills itself without interrupting your current job.
When your busiest enquiry hours actually are
Most plumbing problems are discovered when people are at home: evenings after work, weekend mornings, and bank holidays. These are also the hours when most plumbers are unavailable. Voco operates 24/7, 365 days a year, which means weekend enquiries and evening emergency calls are captured and booked instead of going unanswered.
Flexible pricing to match how you work
Voco offers monthly plans from £49 with 75 calls included, suitable for plumbers with consistent inbound enquiries. If your call volume is seasonal or unpredictable, the pay-as-you-go option has no monthly fee and you top up and pay per minute. Both options include the same AI quality, instant transcripts, and calendar integration. Use the missed call calculator to work out what unanswered calls are currently costing your business.
Phone answering services for tradespeople, built differently
Most phone answering services for tradespeople use human operators on fixed shifts. That means gaps at peak times, delays on transcripts, and a monthly bill regardless of call volume. Voco runs 24/7 with no shift gaps, sends transcripts within seconds, and offers pay-as-you-go for when work is seasonal. Professional call handling for tradesmen without the overhead of a traditional answering service.
No hardware, no hassle
You keep your existing mobile or business number. When you're on site or unavailable, calls forward to Voco automatically. You can switch it on or off at any time, set it to cover only specific hours, or run it 24/7. Setup takes under 10 minutes. There's no contract and a 30-day money-back guarantee. See plans from £49/month.
Stop missing plumbers calls
Join other plumbers who never miss a call. Set up takes minutes and keeps your existing number.
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