Never Lose Another Emergency Plumbing Job

How Voco works alongside you on the tools

Voco is not a replacement for your customer relationships. It's a layer of cover that ensures no call goes unanswered when you're on site, driving between jobs, or unavailable in the evenings. You continue managing your customers and your work. Voco makes sure every enquiry reaches you with the full details you need to follow up.

Why plumbers lose jobs to voicemail every day

In the plumbing trade, speed of response wins the job. A homeowner with a leak or no hot water calls two or three plumbers at once and books whoever answers. If your phone goes to voicemail because you're on site, under a floorboard, or finished for the day, that job goes to someone else. Voco ensures you're always the one that answers.

The two types of plumbing call Voco handles

Emergency calls such as burst pipes, water leaks, no heating, and boiler breakdowns are the highest-value jobs in the trade. They need an immediate response. Voco identifies the urgency from the caller's description, captures the address and situation, and sends you an instant transcript so you can call back within minutes, even if you're mid-job.

Routine enquiries such as boiler services, bathroom installations, new radiators, and general plumbing are captured and scheduled. Voco books them into your calendar while you work, so your next week fills itself without interrupting your current job.

When your busiest enquiry hours actually are

Most plumbing problems are discovered when people are at home: evenings after work, weekend mornings, and bank holidays. These are also the hours when most plumbers are unavailable. Voco operates 24/7, 365 days a year, which means weekend enquiries and evening emergency calls are captured and booked instead of going unanswered.

Flexible pricing to match how you work

Voco offers monthly plans from £49 with 75 calls included, suitable for plumbers with consistent inbound enquiries. If your call volume is seasonal or unpredictable, the pay-as-you-go option has no monthly fee and you top up and pay per minute. Both options include the same AI quality, instant transcripts, and calendar integration. Use the missed call calculator to work out what unanswered calls are currently costing your business.

Phone answering services for tradespeople, built differently

Most phone answering services for tradespeople use human operators on fixed shifts. That means gaps at peak times, delays on transcripts, and a monthly bill regardless of call volume. Voco runs 24/7 with no shift gaps, sends transcripts within seconds, and offers pay-as-you-go for when work is seasonal. Professional call handling for tradesmen without the overhead of a traditional answering service.

No hardware, no hassle

You keep your existing mobile or business number. When you're on site or unavailable, calls forward to Voco automatically. You can switch it on or off at any time, set it to cover only specific hours, or run it 24/7. Setup takes under 10 minutes. There's no contract and a 30-day money-back guarantee. See plans from £49/month.