An AI receptionist built around how your business works
Voco Enterprise is the Voco AI receptionist for UK businesses that need more than a standard plan: higher call volumes, several teams or sites, or features built to their own specification. Voco includes every standard feature from day one, and scopes, prices and builds anything extra on the same platform. Small changes start from £250 and custom builds from £1,500, plus VAT.
- The work
- What Voco will do, in plain words
- Systems
- Which of your systems it connects to
- Price
- From £1,500 plus VAT, fixed
- Dates
- A start date and a delivery date
- Testing
- On your account, before it goes live
- Afterwards
- Maintained as Voco is updated
Four ways to make Voco fit
- Set up for youYour questions, rules and booking times, set up with you.Included on every plan
- Small changesA small piece of work Voco doesn't do yet, such as a new step in your calls or sending call details to a system we don't connect to. Changes to what Voco already does are free.From £250, fixed quote
- Custom buildsNew connections, workflows and features built for your account.From £1,500
- Enterprise planIncluded minutes set to how many calls you actually get.Sized to your volume
The short answer
What is a custom AI receptionist?
A custom AI receptionist is an AI phone answering system changed to fit one business's own way of working, beyond the settings every customer gets. With Voco, customisation can mean new call flows, booking rules that match how the business schedules work, extra details captured on every call, or a connection to a system the business already uses.
What you get
What does Voco Enterprise include?
Voco Enterprise includes every Voco feature, a plan sized to the business's real call volume, and custom features built to its specification.
Every Voco feature
Calls answered 24 hours a day in your business name, bookings into Google, Outlook or Apple Calendar, web chat, a text and email summary after every call, and transfer rules for urgent calls.
A plan sized to your volume
If our standard plans are too small, we set your included minutes to match how many calls you actually get, with billing by bank transfer or direct debit if you prefer.
Features built to your specification
When your team works in a way our standard features don't cover, we design and build the extra pieces, test them on your account and look after them once they're live.
What we build
Can Voco be customised for our business?
Voco can be customised in three ways: through settings included on every plan, through small changes from £250, and through custom builds from £1,500. Most businesses only need the settings: their own questions, urgent call rules and booking times. When settings aren't enough, Voco's team extends the platform.
Examples of custom work Voco builds
Call flows and routing
For several teams, sites or departments, each with its own questions and rules.
Booking rules
That match how you actually schedule work, such as job lengths, travel time or approval before anything is confirmed.
Extra details captured on every call
Sent to the people or systems that need them.
Connections to the systems you rely on
Built and tested for your account.
Outbound calls
To your own customer lists, with a script set for each campaign.
Industry workflows
Like the lettings tools already running in Voco: repairs logged in Fixflo, certificate expiry reminders and rent chasing.
How it works
How does a custom build work?
A Voco custom build runs in four steps, and the business agrees a fixed price in writing before any work starts.
- 01
Tell us the idea
A short call about what you want Voco to do and why.
- 02
We scope it
You get a written specification with a fixed price, a start date and a delivery date. For larger projects, scoping is a small paid stage, credited against the build if you go ahead.
- 03
We build and test it
Your custom work is built on the same platform that answers calls for UK businesses every day, and tested on your account before it goes live.
- 04
We look after it
Your custom features are maintained and supported, so they keep working as Voco is updated.
Pricing
How much does a custom AI receptionist cost?
A custom AI receptionist from Voco costs nothing for changes to settings, from £250 for small changes and from £1,500 for a custom build, plus VAT, on top of the monthly plan.
| Option | Price | What it covers |
|---|---|---|
| Set up for you | Included on every plan | Your questions, rules and booking times, set up with you |
| Small changes | From £250, fixed quote | A small piece of work Voco doesn't do yet, such as a new step in your calls or sending call details to a system we don't connect to. Changes to what Voco already does are free. |
| Custom builds | From £1,500 | New connections, workflows and features built for your account |
Custom builds are a one-off setup fee, agreed in writing before we start, on top of your monthly plan, and can be spread across your monthly payments. The price depends on what's being built, how many systems it touches and how much testing it needs. Keeping your custom features working is covered by a small monthly fee, set out in your quote, so there are no surprises later. If what you ask for would help other customers too, we may build it for everyone at no charge.
If you only need more minutes than our standard plans include, you don't need a custom build. We'll size an Enterprise plan to your volume instead.
See Enterprise plan pricingLooked after, not just switched on
What support do we get?
Every Voco account, on every plan, includes setup help until the business is happy to go live, call quality checks, tuning based on real calls, advice on what to change, and support by phone, email or ticket from the Voco dashboard. Enterprise and custom accounts get the same support, which also covers their custom features.
For custom accounts, your custom features are part of the same reviews, and we keep them working as Voco is updated.
- 01
Set up with you
We set Voco up with you and keep adjusting it until you're happy to go live.
- 02
Call quality checked
We review how your calls are going, using call outcomes, caller sentiment and automatic quality scoring.
- 03
Tuned to your business
We listen to your calls and adjust how Voco answers, so it handles your callers the way your business needs.
- 04
Advice you can act on
We tell you what we've found and what we recommend, so you know what changed and why.
- 05
Support after go live
Ring us straight from your dashboard, email us or raise a ticket, and we'll come back to you as quickly as we can.
Which route fits
Should you use Voco's settings, a Voco custom build or your own AI voice agent?
Most UK businesses get what they need from Voco's settings, a custom build suits a business with a workflow no standard product covers, and building your own AI voice agent suits a business with its own development team.
| Voco settings | Voco custom build | Building your own AI voice agent | |
|---|---|---|---|
| What it is | Your questions, rules and booking times on the standard platform | New features added to Voco for your account | A voice agent your team designs and builds from scratch |
| Cost | Included in your plan | From £1,500 plus VAT, plus a small monthly fee | Your developers' time, plus voice, phone and hosting costs |
| Time to go live | Live in minutes, about an hour to tune properly | Delivery date agreed in your specification | Depends on your team |
| Who keeps it working | Voco's team | Voco's team | Your team |
| Support | Included | Included, covering your custom features | Your team |
Why Voco
Why build on Voco instead of from scratch?
- 01
You start with a working receptionist
Calls, bookings, web chat and follow-up are already live, so custom work only covers the gap, not the whole system.
- 02
One supplier for the front office
Calls, web chat, email, WhatsApp, texts and follow-up sit in one place, with one dashboard and one invoice.
- 03
A UK company you can reach
Voco Digitals Ltd is registered with the ICO, reference ZC081830, and our data processing agreement is published on this site.
Voco connects your whole front office
Every channel feeds the same customer record. However a customer gets in touch, Voco already knows their history, and anything built for you works across all of them.
Inbound calls
Answered day and night, with bookings, messages and urgent call rules.
Learn moreOutbound calls
Call-backs, reminders and follow-up calls made on your behalf.
Learn moreWeb chat
A chat window on your website that answers and books like your phone line.
Learn moreEmail
Enquiries read, sorted and answered from your inbox.
Learn moreWhatsApp
Customer messages answered on your business WhatsApp number.
Learn moreTexts
Customer texts answered on your own 07 number, and one text to a group in a few clicks.
Learn moreCall memory
Voco remembers past calls and messages, so returning customers never have to repeat themselves.
Learn more
Want advice on AI across your whole business rather than a build on Voco?
See our AI consulting servicesEnquiries
Tell us what you have in mind
Give us a short outline and we'll arrange a call. You'll get a written specification and a fixed price before any work starts, with no obligation to go ahead.
- A written specification and a fixed price
- No technical staff needed
- hello@vocohq.co.uk
Enterprise questions
Something else? Email hello@vocohq.co.uk.
The custom work only covers the gap.
Hear the platform you'd build on
Ring 0333 043 6661 and talk to Voco now, then tell us what you'd change.