Professional Tenant Call Handling
Tenants and landlords do not call during business hours alone. Voco works alongside your lettings team to ensure every call is answered professionally, maintenance requests are logged, viewing enquiries are captured, and nothing falls through the cracks when your office is closed. Monthly plans from £49 or pay as you go with no monthly fee.
The Problem Lettings Agencies Face
Maintenance calls from tenants need a fast response
A tenant with a heating fault or a water leak expects someone to answer quickly. A voicemail in that moment damages the landlord relationship as much as the tenant one.
Prospective tenants move fast
Someone calling about a rental property is likely calling multiple agents at the same time. The first agency that answers and books the viewing gets the let.
Landlord calls need careful, professional handling
Landlords calling with tenancy queries, renewal questions, or portfolio concerns expect to reach someone who knows their business. Voicemail does not reflect the standard they expect.
How Voco Helps Lettings Agencies
Maintenance requests logged immediately
Voco captures tenant maintenance calls with the property address, nature of the issue, and urgency level and sends the details to the right person on your team straight away.
Viewing enquiries captured and booked
Prospective tenant calls are qualified and viewings are booked directly into your diary so no rental enquiry goes to a competing agency.
Landlord calls handled with the professionalism they expect
Every landlord caller receives a prompt, professional response in your agency's name, with their query logged and forwarded to the right property manager.
Full transcript after every call
Every conversation is summarised and sent to your team immediately, including property address, caller type, the nature of the call, and any urgency, so nothing is missed.
- Unlimited calls answered
- 24/7/365 availability
- UK-designed AI voice
- Calendar integration
- 30-day money-back guarantee
Frequently Asked Questions
Can Voco handle tenant maintenance calls?
Yes. Voco captures the tenant's name, the property address, the nature of the maintenance issue, and the urgency level. Emergency maintenance situations are flagged immediately. Routine requests are logged and sent to the right property manager with a full transcript so your team has everything they need to respond and schedule repairs.
How much does a lettings agency answering service cost in the UK?
Voco offers monthly plans from £49 with 75 calls included, or a <a href="https://vocohq.co.uk/pricing/pay-as-you-go">pay-as-you-go option</a> with no monthly fee for agencies with variable call volumes. Traditional answering services for property businesses typically cost £150 to £500 per month. No setup fee, no contract, 30-day money-back guarantee.
Will Voco work for both residential and HMO lettings?
Yes. Voco handles tenant and landlord calls across residential, HMO, student, and mixed-portfolio lettings. The transcript captures the property type and address alongside the nature of the call, so your team can route maintenance, tenancy, and viewing enquiries to the right property manager without any double-handling.
Can Voco handle out-of-hours emergency maintenance calls?
Yes. When a tenant calls outside office hours with a heating failure, flood, or security issue, Voco captures the full details and flags the call as urgent. You configure how urgent alerts reach you so genuine emergencies are never waiting until the morning.
How Voco works alongside your lettings team
Voco is not a replacement for your property managers or tenant-facing staff. It works as a layer of cover that ensures no call goes unanswered when your team is out on inspections, processing applications, or unavailable outside office hours. Your team continues managing tenancies and landlord relationships. Voco makes sure every call reaches them with the right details already captured.
Why lettings agencies cannot afford gaps in call coverage
Lettings involves three groups of callers with different needs arriving at unpredictable times: prospective tenants who move quickly and will not wait, existing tenants who need maintenance resolved promptly, and landlords who expect professional and attentive service. Missing calls from any of these groups has a cost. Prospective tenants go to the agency that answers. Tenants with unresolved maintenance issues escalate. Landlords who cannot reach you question whether their portfolio is in the right hands. Voco closes those gaps without additional headcount.
What Voco handles for letting agents and property managers
Voco manages the full range of inbound lettings calls: viewing booking requests from prospective tenants, maintenance and repair reports from existing tenants, tenancy renewal queries, landlord portfolio calls, rent and payment queries, and general agency questions. Each call ends with a structured transcript sent to the right person on your team, with the property address, caller type, nature of the call, and urgency all captured. Emergency maintenance is flagged for immediate attention. Viewing enquiries are booked directly into your diary.
AI receptionist for letting agents and property management companies
A professional call answering service for letting agents ensures consistent coverage across the full working day and beyond. Voco operates as a virtual receptionist for your lettings business 24 hours a day, which means the tenant calling at 7pm about a boiler fault or the prospective tenant calling on a Sunday morning about a property they found on Rightmove both receive a professional response rather than a voicemail. Maintenance emergencies are captured and flagged straight away. Viewing enquiries are booked before the caller tries the next agent.
Flexible pricing for lettings agencies
Call volume in lettings varies with portfolio size, tenancy cycle, and market conditions. Voco's monthly plans from £49 with 75 calls included suit agencies with consistent inbound volume. For agencies where call flow changes with the market, the pay-as-you-go plan has no monthly fee and you pay per minute. Both options include the same AI quality, instant transcripts, and calendar integration. Compare plans.
Get started
Forward your number, configure your greeting, and Voco handles the rest. 30-day money-back guarantee, no contract. See plans from £49/month or calculate what missed calls are currently costing your agency.
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