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How Voco works alongside your physiotherapy reception team

Voco is not a replacement for your reception or patient care team. It works as additional cover, answering calls when your front desk is occupied with patients, when sessions are running, or when your clinic is closed. Your team continues managing patient relationships and treatment plans. Voco makes sure every new enquiry and existing patient call reaches them with the right information.

Why the first call matters for physiotherapy patients

A patient calling after an injury or a referral is often in pain and looking for reassurance as much as information. The quality of that first phone interaction shapes their confidence in your clinic before they have even walked through the door. A missed call or an impersonal voicemail at that moment can send them to the clinic down the road. Voco ensures every first contact is handled with the care and professionalism your clinic delivers in person.

What Voco handles for physiotherapy and sports injury clinics

Voco manages the full range of inbound clinic calls: new patient enquiries, initial assessment bookings, GP and specialist referral calls, insurance-funded treatment enquiries, follow-up appointment requests, and general clinic queries. Calls are answered in your clinic's name, with the presenting condition, referral source, and urgency captured and sent to your team in a structured transcript. Acute post-injury calls are flagged for priority follow-up. Routine bookings are queued and confirmed without interrupting an ongoing session.

Virtual receptionist for physiotherapists and private clinics

A virtual receptionist for your physiotherapy clinic provides consistent, professional call handling outside your opening hours without additional staffing costs. Voco operates as a physiotherapy answering service around the clock, which means patients searching for treatment after work or at weekends reach a professional response rather than a voicemail. New patient enquiries made at 8pm are captured and ready for your team when the clinic opens the next morning.

GDPR and patient data

Voco is UK-designed and GDPR-compliant. Call transcripts are stored securely within the UK and EU and can be deleted on request. A Data Processing Agreement is available for all clinics, satisfying the requirement for a formal processing agreement when using third-party systems to handle patient enquiry data. Download the Voco DPA here.

Flexible pricing for physiotherapy clinics

Appointment volumes in physiotherapy vary with referral pipelines and seasonality. Voco's monthly plans from £49 with 75 calls included suit clinics with consistent inbound volume. For practices where call flow varies, the pay-as-you-go plan has no monthly fee and you pay per minute. Both options include the same AI quality, instant transcripts, and calendar integration. Compare plans.