Physiotherapy clinics · part of our industries guide
Physiotherapy clinic answering service
Physiotherapy runs on courses of treatment, not single appointments, so an unanswered call rarely costs one session. It costs the six that would have followed. Voco answers in your clinic name while your team is hands-on with a patient, captures the enquiry properly, and has it in front of reception within seconds.
39p a minute pay as you go, billed by the second. No contract.
The problem
What do physiotherapy clinics lose to missed calls?
Physiotherapy clinics lose jobs and enquiries to missed calls, because the caller rings the next business on the list the moment a call goes to voicemail.
- 01
Your team is hands-on, so nobody answers
Physiotherapy is delivered with both hands and full attention. Reception cover is thin by design, and the phone rings through a treatment slot with nobody free to take it.
- 02
A missed call costs a course, not a session
New patients book an initial assessment and then six or eight follow-ups. Losing that first call loses the whole course, and it never shows up as anything other than a quiet week.
- 03
Patients who cannot rebook simply stop coming
Somebody trying to move Thursday's session who cannot get through does not always ring back. A course that ends at session three was usually ended by a phone call nobody answered.
How Voco helps
How does Voco help physiotherapy clinics?
Voco covers the calls you cannot take, and you stay in charge of every customer.
Assessment enquiries captured in full
The presenting problem, how long they have had it, whether they have been referred, their availability and whether they have had treatment before. Reception rings back able to book rather than able to ask questions.
Insurer and self-pay separated at the front of the call
Insurer, policy or authorisation number and pre-authorisation status captured where you need them. Self-funding callers get whatever fee information you have configured.
Rebooking calls answered, so courses finish
A patient moving a session reaches somebody instead of an answerphone. The slot gets refilled and the course continues, rather than quietly ending at the point the phone went unanswered.
It takes an account without interpreting it
It will not say what a symptom might be, whether physiotherapy is appropriate, or how many sessions somebody needs. Where a caller presses, it says clearly that it cannot advise.
What are missed calls costing you?
Cautious by design: we count half your missed calls as real enquiries, assume half of those ring someone else, and that you would win one in four.
Cost
What does an answering service for physiotherapy clinics cost?
Voco costs 39p a minute on pay as you go, billed by the second, with no monthly fee and no contract. A two-minute call costs about 78p, so a quiet week costs very little. Busier physiotherapy clinics can move to a monthly plan from £49.
See all prices- Pay as you go, a minute
- 39p
- A two-minute call
- About 78p
- Monthly plans from
- £49
- Contract
- None
Questions from physiotherapy clinics
Something else? Ring 0333 043 6661 and ask Voco directly.
Full guide
Physiotherapy clinics in detail
How Voco works alongside your physiotherapy reception team
Voco is not a replacement for your reception or patient care team. It works as additional cover, answering calls when your front desk is occupied with patients, when sessions are running, or when your clinic is closed. Your team continues managing patient relationships and treatment plans. Voco makes sure every new enquiry and existing patient call reaches them with the right information.
Why the first call matters for physiotherapy patients
A patient calling after an injury or a referral is often in pain and looking for reassurance as much as information. The quality of that first phone interaction shapes their confidence in your clinic before they have even walked through the door. A missed call or an impersonal voicemail at that moment can send them to the clinic down the road. Voco ensures every first contact is handled with the care and professionalism your clinic delivers in person.
What Voco handles for physiotherapy and sports injury clinics
Voco manages the full range of inbound clinic calls: new patient enquiries, initial assessment bookings, GP and specialist referral calls, insurance-funded treatment enquiries, follow-up appointment requests, and general clinic queries. Calls are answered in your clinic's name, with the presenting condition, referral source, and urgency captured and sent to your team in a structured transcript. Acute post-injury calls are flagged for priority follow-up. Routine bookings are queued and confirmed without interrupting an ongoing session.
Virtual receptionist for physiotherapists and private clinics
A virtual receptionist for your physiotherapy clinic provides consistent, professional call handling outside your opening hours without additional staffing costs. Voco operates as a physiotherapy answering service around the clock, which means patients searching for treatment after work or at weekends reach a professional response rather than a voicemail. New patient enquiries made at 8pm are captured and ready for your team when the clinic opens the next morning.
GDPR and patient data
Voco is UK-designed and GDPR-compliant. Call transcripts are stored securely within the UK and EU and can be deleted on request. A Data Processing Agreement is available for all clinics, satisfying the requirement for a formal processing agreement when using third-party systems to handle patient enquiry data. Download the Voco DPA here.
Flexible pricing for physiotherapy clinics
Appointment volumes in physiotherapy vary with referral pipelines and seasonality. Voco costs 29p a minute with no monthly fee, which suits clinics whose call flow varies with referral pipelines. Monthly plans from £49 with 75 calls included suit clinics with consistent inbound volume. For practices where call flow varies, the pay-as-you-go plan has no monthly fee and you pay per minute. Both options include the same AI quality, instant transcripts, and calendar integration. Compare plans.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.