Caller memory for your AI receptionist
Every regular caller, remembered.
Voco caller memory recognises returning callers and recalls what they needed last time, so repeat callers never explain themselves twice. When someone calls back, Voco already knows who they are, what they asked about and how it ended, so the call picks up where the last one left off. It is consent-led, with a stricter redacted mode for healthcare and legal businesses.
No extra setup. Turn it on in your dashboard when you're ready.
Voco caller memory at a glance
- Recognition
- Matches returning callers before the call is answered
- Recall
- Job type, enquiry and outcome from past calls
- Consent
- Callers are told and can opt out at any time
- Sensitive industries
- Stricter redacted mode by default for healthcare and legal
- Setup
- No extra setup, switch it on in your dashboard
What you get
What does Voco caller memory do?
Voco caller memory recognises returning callers, recalls what mattered last time and lets your team add context, all with the caller's consent. It works quietly in the background once you switch it on.
Recognises returning callers
Matches callers to their past history the moment they call, before your receptionist even answers.Recalls what mattered last time
Job type, enquiry and outcome, so the conversation continues instead of restarting.Your team can add context too
Staff notes about a caller can be shared with the receptionist, or kept private. Your choice.Fully consent-led
Callers are told memory is in use and can opt out with one tap, any time.Built for sensitive industries
Healthcare and legal businesses get a stricter, redacted mode by default, with no assumptions made about who's calling.Works quietly in the background
No extra setup. Turn it on in your dashboard when you're ready.
Inside the dashboard
What happens when a regular calls back?
When a regular calls back, Voco matches them to their history, brings up their past contact and carries on the conversation from where it ended. Regular customers get greeted like regulars, not strangers.
- 01
The call comes in
Voco matches the caller to their past history and flags them as a returning caller.
- 02
Their history is ready
You see how many times they have called before, when they were first seen and when they last got in touch.
- 03
Voco recalls the last visit
A short recap covers what they needed last time, for example a boiler service they booked or a question they asked.
- 04
The conversation carries on
Past bookings, enquiries and callback requests are listed by date, so nobody has to start from scratch.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.