Caller memory
Every regular caller, remembered.
When someone calls back, Voco already knows who they are and what they needed last time. No repeating themselves. No starting from scratch.
What you get
Six things caller memory does
- Recognises returning callers
- Matches callers to their past history the moment they call, before your receptionist even answers.
- Recalls what mattered last time
- Job type, enquiry, and outcome, so the conversation continues instead of restarting.
- Your team can add context too
- Staff notes about a caller can be shared with the receptionist, or kept private, your choice.
- Fully consent-led
- Callers are told memory is in use and can opt out with one tap, any time.
- Built for sensitive industries
- Healthcare and legal businesses get a stricter, redacted mode by default, with no assumptions made about who's calling.
- Works quietly in the background
- No extra setup. Turn it on in your dashboard when you're ready.
Inside the dashboard
The moment a regular calls back
An illustrative view. The names and history here are examples, not real customer data.
- History
- 4 previous calls
- First seen
- Customer since Nov 2025
- Recent
- Last called 21 May
Voco remembers
Booked a boiler service and asked whether you issue landlord gas certificates.
Past contact
What Voco recalls
-
21 May Booking
Booked a boiler service for Tue 27 May, 10:00.
-
3 Apr Enquiry
Asked about landlord gas certificate pricing.
-
18 Feb Callback
Requested a callback about a radiator leak.
The idea
What caller memory is for
"Regular customers now get greeted like regulars, not strangers."
Ready when you are
Hear it for yourself in 60 seconds
Call the demo line and experience exactly what your customers will hear, then explore plans when you are ready.
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