Estate Agents · part of our industries guide
AI receptionist for UK estate agents
Buyers often browse Rightmove in the evening. When they call to book a viewing, reaching voicemail means they'll try another agent. Voco captures these leads and books viewings while you're off the clock.
Plans from £49 a month. No contract.
The problem
What do estate agents lose to missed calls?
Estate agents lose jobs and enquiries to missed calls, because the caller rings the next business on the list the moment a call goes to voicemail.
- 01
Missed enquiries go straight to a competitor
Buyers and tenants searching online will call multiple agencies at the same time. If you don't answer first, the viewing and the commission go elsewhere.
- 02
Out-of-hours calls go unanswered
Most property searches happen in evenings and weekends when your office is closed. That's when your busiest prospective clients are trying to reach you.
- 03
Admin calls swamp your negotiators
Maintenance requests, appointment confirmations, and general enquiries take negotiators away from valuations and viewings, the work that actually generates revenue.
How Voco helps
How does Voco help estate agents?
Voco covers the calls you cannot take, and you stay in charge of every customer.
Every enquiry captured, day or night
Voco answers calls 24/7 and captures buyer, seller, landlord, and tenant details so no lead is lost to out-of-hours voicemail.
Viewing appointments booked automatically
Voco qualifies the caller's requirements and books viewings directly into your diary. No back-and-forth, no dropped leads.
Vendor and landlord calls handled professionally
Landlords and existing clients get a prompt, professional response every time they call. Voco works as an answering service for landlords and vendors alike, even when your team is out on viewings.
Full transcript after every call
Every conversation is summarised and sent to your team instantly, including property address, caller details, urgency, and next steps.
What are missed calls costing you?
Cautious by design: we count half your missed calls as real enquiries, assume half of those ring someone else, and that you would win one in four.
Cost
What does an answering service for estate agents cost?
Voco costs from £49 a month, with every feature on every plan and no contract.
See all prices- Monthly plans from
- £49
- Contract
- None
Questions from estate agents
Something else? Ring 0333 043 6661 and ask Voco directly.
Full guide
Estate Agents in detail
How Voco works alongside your agency team
Voco is not a replacement for your negotiators or client-facing staff. It's a layer of cover that ensures no call goes unanswered when your team is on viewings, with clients, or unavailable outside office hours. Your team continues managing relationships and closing deals. Voco makes sure every enquiry reaches them.
Why estate agents can't afford to miss calls
Property is one of the most competitive enquiry markets in the UK. A buyer or tenant searching online will call two or three agencies at the same time and instruct the one that responds first. For most agencies, that window is minutes, not hours. Voco ensures your agency is always the one that answers, even when your team is busy.
The out-of-hours problem for property agencies
Research consistently shows that the highest volume of property searches happens between 6pm and 9pm on weekdays and throughout the weekend, exactly when most agency offices are closed or running on reduced staff. Every missed evening call is a viewing that didn't get booked, a vendor who called a competitor, or a landlord who instructed someone else. Voco covers those hours so your team can pick up with full context the next morning.
What Voco handles for estate and letting agents
Voco manages the full range of inbound property calls: buyer and tenant enquiries, viewing booking requests, valuation enquiries from vendors and landlords, maintenance calls from tenants, appointment confirmations, and general agency queries. It also works as an answering service for landlords who need consistent, professional handling of their calls outside your office hours. Each call ends with a structured transcript sent to the right person on your team, including property address, caller details, their position in the market (first-time buyer, chain-free, cash buyer), and any urgency.
AI receptionist vs outsourced receptionists for estate agents
Outsourced receptionists for estate agents typically cost £150 to £500 per month, operate on fixed hours, and hand over messages with delays. Voco operates 24/7, books viewings directly into your diary, and sends structured transcripts within seconds. For agencies handling a high volume of inbound calls, Voco provides consistent coverage at a fraction of the cost of a fully outsourced reception team, without removing the personal touch your staff bring to client relationships.
Flexible pricing to match your agency
Voco offers monthly plans from £49 with 75 calls included, suitable for agencies with consistent inbound volume. If your call flow varies by season or campaign, the pay-as-you-go option has no monthly fee and you pay per minute. Both plans include the same AI quality, calendar integration, and instant transcripts. Compare plans.
Get started
Forward your number, configure your greeting, and Voco handles the rest. 30-day money-back guarantee, no contract. See plans from £49/month or calculate your missed call cost.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.