Book More Property Viewings
The Problem Estate Agents Face
Missed enquiries go straight to a competitor
Buyers and tenants searching online will call multiple agencies at the same time. If you don't answer first, the viewing and the commission go elsewhere.
Out-of-hours calls go unanswered
Most property searches happen in evenings and weekends when your office is closed. That's when your busiest prospective clients are trying to reach you.
Admin calls swamp your negotiators
Maintenance requests, appointment confirmations, and general enquiries take negotiators away from valuations and viewings, the work that actually generates revenue.
How Voco Helps Estate Agents
Every enquiry captured, day or night
Voco answers calls 24/7 and captures buyer, seller, landlord, and tenant details so no lead is lost to out-of-hours voicemail.
Viewing appointments booked automatically
Voco qualifies the caller's requirements and books viewings directly into your diary. No back-and-forth, no dropped leads.
Vendor and landlord calls handled professionally
Landlords and existing clients get a prompt, professional response every time they call. Voco works as an answering service for landlords and vendors alike, even when your team is out on viewings.
Full transcript after every call
Every conversation is summarised and sent to your team instantly, including property address, caller details, urgency, and next steps.
- Unlimited calls answered
- 24/7/365 availability
- UK-designed AI voice
- Calendar integration
- 30-day money-back guarantee
Frequently Asked Questions
Can Voco handle property viewing requests?
How much does an answering service for estate agents cost?
Will Voco work outside our office hours?
Can Voco handle calls for both sales and lettings?
How Voco works alongside your agency team
Voco is not a replacement for your negotiators or client-facing staff. It's a layer of cover that ensures no call goes unanswered when your team is on viewings, with clients, or unavailable outside office hours. Your team continues managing relationships and closing deals. Voco makes sure every enquiry reaches them.
Why estate agents can't afford to miss calls
Property is one of the most competitive enquiry markets in the UK. A buyer or tenant searching online will call two or three agencies at the same time and instruct the one that responds first. For most agencies, that window is minutes, not hours. Voco ensures your agency is always the one that answers, even when your team is busy.
The out-of-hours problem for property agencies
Research consistently shows that the highest volume of property searches happens between 6pm and 9pm on weekdays and throughout the weekend, exactly when most agency offices are closed or running on reduced staff. Every missed evening call is a viewing that didn't get booked, a vendor who called a competitor, or a landlord who instructed someone else. Voco covers those hours so your team can pick up with full context the next morning.
What Voco handles for estate and letting agents
Voco manages the full range of inbound property calls: buyer and tenant enquiries, viewing booking requests, valuation enquiries from vendors and landlords, maintenance calls from tenants, appointment confirmations, and general agency queries. It also works as an answering service for landlords who need consistent, professional handling of their calls outside your office hours. Each call ends with a structured transcript sent to the right person on your team, including property address, caller details, their position in the market (first-time buyer, chain-free, cash buyer), and any urgency.
AI receptionist vs outsourced receptionists for estate agents
Outsourced receptionists for estate agents typically cost £150 to £500 per month, operate on fixed hours, and hand over messages with delays. Voco operates 24/7, books viewings directly into your diary, and sends structured transcripts within seconds. For agencies handling a high volume of inbound calls, Voco provides consistent coverage at a fraction of the cost of a fully outsourced reception team, without removing the personal touch your staff bring to client relationships.
Flexible pricing to match your agency
Voco offers monthly plans from £49 with 75 calls included, suitable for agencies with consistent inbound volume. If your call flow varies by season or campaign, the pay-as-you-go option has no monthly fee and you pay per minute. Both plans include the same AI quality, calendar integration, and instant transcripts. Compare plans.
Get started
Forward your number, configure your greeting, and Voco handles the rest. 30-day money-back guarantee, no contract. See plans from £49/month or calculate your missed call cost.
Want a Broader AI Strategy?
Beyond call answering, our consulting team can help your estate agents business identify and implement AI across your operations.
Explore AI Consulting →Get Started Today
Join other estate and letting agencies who never miss a call.
Stay in the loop
Get AI insights, product updates, and practical tips to help your business grow.