Out of hours answering service for storage facilities
Plenty of calls to a storage facility are not new bookings. They are tenants asking about access hours, a keypad that will not take their code, a padlock problem or a question about their bill, and many of them ring when the office is closed. Voco answers every one, handles what it can, and sends your team a clear summary of the rest.
From 29p a minute, no monthly fee. No contract. 30-day money-back guarantee. See what's included →
- Answers 24/7
- Urgent calls alerted
- Every site covered
- 29p a minute, no monthly fee
In short
Every tenant call answered 24/7, from access hours to lockouts, with a summary texted to your team. From 29p a minute.
Asked about bank holiday access at the town centre site. Answered from the site hours.
Keypad not accepting their code at 8pm. Name, site and unit passed to the team as urgent.
Wants to give notice on their unit. Name, unit and move-out date taken for the office.
Needs a unit for a house clearance next week. 75 sq ft quoted and reserved.
Illustration of the Voco call log. See call management
The problem
What Storage Facilities lose to missed calls
Tenant calls arrive after the office shuts
Evenings and weekends are when people move in and out, and when the questions come. An unanswered line leaves them stuck at the gate.
One person, a counter and a ringing phone
Your site manager cannot show a unit, serve a walk-in and answer the phone at the same time. Something always waits.
Voicemails that say nothing useful
A rushed message with no name, site or unit number means a callback just to find out what the problem was.
How it works
How Voco Helps Storage Facilities
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1
Forward your line
Send every call to Voco, or only the ones you cannot answer, using your phone provider's call forwarding.
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2
Tell Voco about your sites
Add your access hours, site procedures and the questions tenants ask most, so Voco answers them the way your team would.
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3
Voco takes the call
It answers what it can, takes down what it cannot, and marks anything urgent.
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4
Your team gets the details
A text summary after each call, an alert for emergencies, and every call logged in your dashboard.
What you get
What Storage Facilities Get
Every call answered, every site
Day, night and weekends, across all your facilities, so tenants always reach someone who can help.
Access hours and directions
Voco tells callers when and how they can get in, from the details you give it or your Stora site data.
Urgent calls alerted
A call marked as an emergency sends your team an alert straight away, rather than waiting for the morning.
A summary after every call
Voco texts a summary with the caller, their site and what they need, so nobody has to play back voicemail.
Account queries passed on
Questions about bills, payments or moving out are taken down with the caller's details and passed to your team.
New enquiries not lost
If a caller wants a unit, Voco handles that too. With Stora connected it can reserve the unit and take payment on the call.
Pricing
One rate, every call answered
29p a minute
ex VAT, no monthly fee, no contract
- Unlimited calls answered
- 24/7/365 availability
- UK-designed AI voice
- Calendar integration
- 30-day money-back guarantee
Questions
Frequently Asked Questions
What is an answering service for a storage facility?
It answers the calls your facility gets when nobody on site can pick up: access questions, lockouts, account queries and new enquiries. Voco does this 24/7 and texts your team a summary of each call.
Can Voco answer only out of hours?
Yes. Forward your line to your Voco number all the time, or only when you are closed or cannot pick up. You set this up with your phone provider's call forwarding.
What happens when a tenant cannot get in?
Voco takes their name, site and unit, shares anything you have told it to share, and passes the call to your team as urgent. A call marked as an emergency sends an alert straight away.
Will Voco give out gate codes?
Voco only shares information you have given it. For security, keep access codes out of its instructions and let it pass access problems to your team.
Does it work across more than one site?
Yes. Voco asks which site the caller means and answers with that site's details. With Stora connected it reads your sites, addresses and access hours directly.
How will I know what happened on each call?
Voco texts a summary after the call, and every call is logged in your Voco dashboard with the full conversation.
How much does it cost?
Pay as you go is 29p a minute, ex VAT, with no monthly fee and no contract. Monthly plans are also available. See pay as you go pricing.
Is this different from the Voco AI receptionist for self storage?
It is the same Voco, set up for the calls your existing tenants make. See the AI receptionist for self storage page for how Voco books new move-ins on the call.
Full guide
Storage Facilities in detail
What calls does a storage facility get?
Many of a facility's calls come from existing tenants rather than new enquiries. People ring to check access hours before a bank holiday, because the keypad will not take their code, because a padlock has jammed, or to ask about a payment or give notice. Many of those calls come in the evening and at weekends, which is exactly when people are moving in and out, and exactly when the office is closed.
When the phone goes unanswered, a small problem becomes a frustrated tenant waiting at the gate, and a voicemail that someone has to decode the next morning.
What does Voco do with tenant calls?
Voco answers in a warm, professional voice, finds out which site the caller means and what they need, and deals with it. Questions it can answer from the details you give it, such as access hours, directions and what can and cannot be stored, it answers there and then. Anything that needs your team, from a billing question to a notice to vacate, it takes down with the caller's name, site and unit, and texts your team a summary as soon as the call ends.
Every call is logged in your Voco dashboard, so you can see what came in overnight at a glance.
How does Voco handle urgent access problems?
A tenant who cannot get in, or out, needs a person quickly. Voco marks these calls as urgent and passes the details straight to your team, and a call marked as an emergency sends an alert immediately rather than waiting in a summary. Voco only ever shares what you have told it to, so access codes and security procedures stay with your staff.
Running more than one site
Operators with several facilities often share one number, or have a line per site that nobody can cover at once. Voco asks which facility the caller means and answers with that site's details. With Stora connected, it reads your sites, addresses and access hours directly, so there is nothing to keep in step by hand.
What does it cost?
Voco's pay as you go option is 29p a minute, ex VAT, with no monthly fee, no contract and no minimum spend, which suits out of hours cover where volumes rise and fall. Steady call volumes may suit a monthly plan instead. The same Voco also takes new bookings: see how it works as an AI receptionist for self storage.
Stop missing storage facilities calls
Join other businesses like yours who never miss a call. Set up takes minutes and keeps your existing number.
- Answers 24/7
- Urgent calls alerted
- Every site covered
- 29p a minute, no monthly fee
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