AI receptionist for self storage that books the unit on the call
Storage enquiries often come in by phone, and many callers are ready to book: someone is moving on Saturday and needs a unit before then. If nobody answers, they ring the next facility on the list. Voco answers every call, works out the size from what the caller is storing, reserves the unit and texts a payment link while they are still on the phone.
From £49/month. No contract. 30-day money-back guarantee. See what's included →
- Answers 24/7
- Books through Stora
- 29p a minute, no monthly fee
- No contract
In short
Answer every storage enquiry, quote the right size and take payment before the caller hangs up. From 29p a minute.
Moving house on Saturday. 50 sq ft unit reserved, payment link texted, paid on the call.
Lost the text for yesterday's reservation. Same payment link resent.
Asked about Sunday access hours. Answered from the site details.
Locked out of their unit. Details taken and passed to the site team.
Illustration of the Voco call log. See call management
The Problem Self Storage Operators Face
Enquiries land when nobody can answer
Evenings, weekends and the moment a walk-in is at the counter. The caller does not leave a message, they ring the next site.
Callers do not know what size they need
They know they have a two bedroom flat, not square footage. Getting it wrong costs a second visit or a lost booking.
Quotes go cold before anyone pays
A price given on the phone and a promise to book online later is easy to forget. The move-in goes to whoever took payment first.
Why Self Storage Operators Choose Voco
Every call answered
Voco picks up day and night, so an enquiry at 9pm on a Sunday is handled the same as one at 10am on a Tuesday.
The right size from what they store
Voco asks what the caller is moving and suggests a unit from the sizes you actually have on sale.
Your prices, quoted accurately
With Stora connected, Voco quotes from your live catalogue, refreshed every hour and updated the moment a unit sells.
Reserve and pay on the call
Voco reserves the unit and texts a Stora payment link, then confirms once the caller has paid.
Multi-site aware
Voco asks which facility suits the caller and answers access hours and directions from your site details.
People questions reach people
Lockouts, account queries and anything outside booking are taken down and passed straight to your team.
How Voco Helps Self Storage Operators
Forward your storage line
Point your existing number at Voco. Callers keep ringing the number they already know.
Connect Stora
Approve access in Stora from your Voco dashboard. Your sites, sizes and prices come across automatically.
Voco takes the enquiry
It finds the site, works out the size, quotes the price and reserves the unit.
The caller pays before hanging up
A payment link arrives by text, the order lands in Stora, and the booking shows as Paid in your dashboard.
Why storage operators lose bookings on the phone
A self storage enquiry is usually urgent. People ring because a move date is fixed, a sale has completed, or a room needs clearing this week. That caller wants three things answered quickly: what size do I need, how much is it, and can I have it now. If the phone rings out, or the answer is a promise to call back, most of them simply ring the next facility.
The calls that go unanswered are rarely the quiet ones. They arrive in the evening, at weekends, and exactly when the person on site is showing a customer round or dealing with a walk-in.
What does Voco do on a storage call?
Voco answers in a warm, professional voice and handles the enquiry the way a good site manager would. It asks which facility suits the caller if you have more than one, works out the unit size from what they are storing, and quotes your price. With Stora connected, it reserves the unit and texts a payment link before the call ends, then confirms the booking once they have paid.
Callers ringing back about a reservation are recognised by their number, and anything that needs a person, such as a lockout or an account query, is taken down and passed to your team.
How does it help storage businesses get more move-ins?
The gap between a quote and a payment is where storage bookings are lost. A caller who is told a price and asked to book online later has time to compare, forget, or book elsewhere. Taking payment while the caller is still on the phone closes that gap, and doing it at 9pm on a Sunday means the enquiry is not waiting for Monday.
Because the booking goes straight into Stora, it shows up alongside your online bookings with nothing typed in twice. Your Voco dashboard lists every booking taken by phone, whether it is paid or still awaiting payment, and flags any caller who wanted a unit but did not complete.
What does it cost?
Voco's pay as you go option is 29p a minute, ex VAT, with no monthly fee, no contract and no minimum spend. You only pay for the calls you get, which suits a new site or a facility whose enquiries rise and fall with the moving season. If your calls are steady every month, a monthly plan can work out cheaper. The Stora integration is included either way.
How do I get started?
Create a Voco account on pay as you go or a monthly plan.
Connect Stora from Settings, then Integrations, in your Voco dashboard.
Tune the answers for your facilities, then forward your storage line to your Voco number.
Ring the Voco self storage demo line on 07401 057364 and try booking a unit the way your callers would, before you set anything up.
Frequently Asked Questions
What is an AI receptionist for self storage?
It is a phone assistant that answers your storage enquiries, recommends a unit size, quotes your price and takes the booking. Voco does this 24/7 and, with Stora connected, reserves the unit and texts a payment link during the call.
How much does Voco cost for a storage business?
You can start on pay as you go at 29p a minute, ex VAT, with no monthly fee and no contract. If you take calls steadily, a monthly plan can work out cheaper. See pay as you go pricing.
Does Voco work with Stora?
Yes. Connect Stora from your Voco dashboard and Voco reads your sites, sizes and prices, creates the order and sends the Stora payment link. See the Stora integration for the details.
How does Voco know what size unit to offer?
It asks the caller what they are storing, such as the contents of a one bedroom flat or a few boxes, and suggests a unit from the sizes you have on sale.
Can callers pay on the phone?
Yes, by text link. With Stora connected, Voco texts the caller your Stora payment link while they are on the line. Voco never hears or stores card details.
What happens with lockouts and account questions?
Voco takes the caller's details and the reason for the call and passes it to your team, so anything that needs a person still reaches one.
I do not use Stora. Can Voco still help?
Yes. Voco still answers every call, answers questions about sizes, access and pricing, and takes the caller's details for your team to follow up. Instant reservation and payment on the call need Stora connected.
How long does it take to set up?
Voco can be live in minutes. Allow about an hour to tune the answers properly for your facilities before you forward your main line.
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