Professional Call Handling for Solicitors
Client enquiries arrive at all hours, often when your team is in court, in meetings, or between cases. Voco works alongside your team to ensure every call is answered professionally, capturing case details, assessing urgency, and getting the right information to the right person.
The Problem Solicitors Face
Missed calls mean lost instructions
When a potential client can't reach your firm, they call the next solicitors on the list. Every unanswered call is a new matter walking out the door.
Your team can't always pick up
Solicitors and paralegals are in court, in client meetings, or managing active caseloads. The phone can't always be the priority but clients expect it to be.
Calls overflow when your team is busy
Even with reception in place, calls overflow during peak times, court days, and holidays. Those are the enquiries that need catching too.
How Voco Helps Solicitors
Your number, answered by Voco
Calls to your existing number forward to Voco when you're unavailable. No number changes, no disruption to your current setup.
Professional legal call handling
Voco greets every caller in your firm's name, gathers matter type, contact details, and urgency calmly and accurately, every time.
Urgency triage and routing
Time-sensitive matters are flagged immediately. Routine enquiries are logged and sent to the right fee earner with a full call transcript.
New instructions booked automatically
- Unlimited calls answered
- 24/7/365 availability
- UK-designed AI voice
- Calendar integration
- 30-day money-back guarantee
Frequently Asked Questions
Can an AI receptionist handle legal calls professionally?
How much does a legal answering service cost in the UK?
What happens when a caller has an urgent legal matter out of hours?
Do I need to change my firm's phone number?
Virtual receptionist for law firms and solicitors
Whether you need a virtual receptionist for your law firm, a legal answering service for overflow calls, or simply reliable cover outside office hours, Voco handles all three without any change to your existing number. It works as a legal virtual receptionist for firms of all sizes, from sole practitioners to multi-office practices, and scales with your call volume on a monthly plan or pay as you go.
Why solicitors and law firms use AI call handling
The legal sector runs on responsiveness. A client who can't reach your firm in the first few minutes of searching will simply call the next solicitors on their list. For most practices, the phones are busiest at exactly the wrong moments, when fee earners are in court, in consultation, or focused on billable work. Voco ensures those calls are answered and the details are waiting for your team when they're free.
How Voco handles calls for solicitors specifically
When a prospective client calls and your team is unavailable, your number forwards to Voco. The AI greets the caller professionally in your firm's name, gathers the nature of the matter, the caller's contact details, preferred callback time, and any urgency indicators. That information is sent to the right person on your team immediately via transcript. Routine matters are logged. Urgent ones trigger an immediate notification.
Voco handles the full range of inbound legal enquiries: new client matters, existing client queries, appointment confirmations, and general firm information. It does not provide legal advice. It captures and routes, cleanly and consistently, so your team can follow up with full context.
The cost of a missed call for a solicitors firm
A single new client instruction can be worth hundreds or thousands of pounds in fees over a matter's lifetime. If your practice misses five overflow calls a week, a conservative figure for a busy firm, that's a significant pipeline loss compounding monthly. Voco pays for itself with the first secured instruction.
Flexible pricing to match your call volume
Voco offers monthly plans from £49 with 75 calls included, suitable for firms with consistent inbound volume. If your call flow is irregular, the pay-as-you-go option has no monthly fee and you top up and pay per minute. Both options include the same AI quality, transcripts, and calendar integration. Compare plans.
GDPR and data handling
Voco is UK-designed and GDPR-compliant. Call transcripts are stored securely, processed within the UK and EU, and can be deleted on request. A Data Processing Agreement is available for all customers. Download the Voco DPA here.
Getting started
Setup takes under 10 minutes. You forward your existing number to Voco, configure your greeting and business hours, and the AI handles the rest. There's no hardware, no lengthy onboarding, and a 30-day money-back guarantee if it's not the right fit. View plans from £49/month.
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