Capture Every Property Transaction Enquiry
Conveyancing is time-sensitive and clients in active transactions expect to reach you quickly. Voco works alongside your team to answer overflow and out-of-hours calls, capture client details, triage urgency, and keep your caseload moving. Monthly plans from £49 or pay as you go with no monthly fee.
The Problem Conveyancers Face
Clients mid-transaction need fast responses
A buyer or seller calling about exchange or completion timelines will not leave a voicemail calmly. Every unanswered call during a live transaction damages client confidence.
Fee earners cannot break from casework for every call
Conveyancers managing active files cannot stop work every time the phone rings. But clients calling during those windows still need to feel heard.
New client enquiries get lost in busy periods
During peak transaction periods, incoming enquiries from new clients compete with existing caseload calls. Without overflow cover, new instructions walk away.
How Voco Helps Conveyancers
Every client call answered professionally
Voco answers in your firm's name, captures the client's matter, urgency, and contact details, and routes the transcript to the right fee earner immediately.
Exchange and completion urgency flagged instantly
Calls from clients chasing exchange dates, completion confirmations, or urgent title queries are flagged as high priority so nothing critical waits.
New client enquiries captured during busy periods
Voco ensures incoming instructions are never lost to voicemail during your busiest periods. Every new enquiry is logged and ready for your team to follow up.
Full call transcript after every conversation
Every call ends with a structured summary sent to the right person, matter type, client name, urgency level, and preferred callback time, all in one place.
- Unlimited calls answered
- 24/7/365 availability
- UK-designed AI voice
- Calendar integration
- 30-day money-back guarantee
Frequently Asked Questions
Can an AI receptionist handle conveyancing client calls?
How much does a conveyancing answering service cost in the UK?
What happens if a client calls about an urgent exchange or completion?
Do I need to change my firm's phone number?
No. Your existing number stays the same. Calls forward to Voco when your team is unavailable or all lines are busy. You control when Voco activates and can switch it off at any time.
How Voco works alongside your conveyancing team
Voco is not a replacement for your client care or reception team. It works as overflow and out-of-hours cover, ensuring that calls reaching your team at capacity, outside office hours, or during particularly busy transaction periods are answered professionally rather than going to voicemail. Your team continues managing cases. Voco makes sure every client and new enquiry gets through.
Why missed calls matter more in conveyancing than in most legal work
A client mid-transaction calling about exchange timelines or completion dates is already under pressure. An unanswered call at that moment does not just frustrate them. It makes them question whether they chose the right firm. Voco ensures those calls are answered, the details captured, and the right person notified so your team can respond with the full picture rather than returning a cold voicemail.
What Voco handles for conveyancing firms
Voco covers the full range of inbound conveyancing calls: new client enquiries and quote requests, existing client queries on active transactions, exchange and completion chasing calls, ID verification reminders, and general case progress questions. Each call ends with a structured transcript sent to the right fee earner, including the client's name, matter reference if provided, the nature of the call, urgency, and preferred callback time. Voco does not advise on legal matters. It captures, triages, and routes.
Virtual receptionist for conveyancers and conveyancing firms
A virtual receptionist for your conveyancing firm gives you professional call handling for overflow and out-of-hours calls without adding headcount. Voco works as a conveyancing answering service that operates 24 hours a day, so clients in active transactions can reach a professional response even when your office is closed. New instructions received in the evening are logged and ready for your team the next morning, rather than going to a competitor who answered first.
GDPR and client data handling
Voco is UK-designed and GDPR-compliant. Call transcripts are stored securely within the UK and EU and can be deleted on request. A Data Processing Agreement is available for all customers, which satisfies the requirement for a formal processing agreement when using third-party systems to handle client call data. Download the Voco DPA here.
Flexible pricing for conveyancing practices
Transaction volume drives call volume in conveyancing. Monthly plans from £49 with 75 calls included work well for firms with consistent pipelines. If your caseload and call volume fluctuates with the property market, the pay-as-you-go plan has no monthly fee and you top up and pay per minute. Both options include the same AI quality, instant transcripts, and calendar integration. Compare plans.
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