Call Management
Every call, logged and ready to read.
When Voco answers, you get the full transcript, the audio, and a label telling you what the call was about. Everything is searchable, all in one place.
What you get
Seven things every call gives you
- Call log
- Every incoming call appears in your dashboard automatically. See who called, when, how long the call lasted and what the outcome was, at a glance.
- Transcript (chat view)
- Read any conversation the way you would a text message thread. Scroll through what your AI said and what the caller said, without having to listen to the whole recording.
- Call playback
- Listen to any call directly from the dashboard. Useful when you need to hear the exact words, for a quote, a complaint, or a booking detail.
- Call segmentation
- Voco automatically groups each call by type (enquiry, booking, callback request, emergency, or general). You know what each call was about before you open it.
- Custom call analysis
- Surface the data that matters to your business. See patterns across your calls, not just individual conversations.
- Callback handling
- Mark a call for follow-up, assign it to yourself, and clear it when done. Your call-back list stays tidy so nothing falls through the cracks.
- Notes
- Add notes to any call, for yourself, for a team member, or just to record what was agreed. Your notes stay attached to the call record permanently.
Inside the dashboard
Your call log, at a glance
Every call you answer with Voco lands here, tagged and ready.
Booked boiler service for Tue 27 May, 10:00. Customer confirmed callback number.
Reported tripping fuse box at LS6 postcode. Flagged for urgent callback within the hour.
Asked whether you cover EV charger installs. AI confirmed yes, sent pricing page by SMS.
Caller hung up before AI picked up. Number captured for follow-up.
From the field
What a Voco customer says
"Before Voco, I had no idea what was said when I missed a call. Now I can read exactly what the customer asked for before I ring back."
Ready when you are
Hear it for yourself in 60 seconds
Call the demo line and experience exactly what your customers will hear, then explore plans when you are ready.
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