Call logs, transcripts and recordings for UK businesses
Every call, logged and ready to read.
Voco call management logs every call your AI receptionist answers, with the full transcript, the audio and a label telling you what the call was about. Read any conversation like a text thread, play back the recording, add notes and track callbacks, all searchable in one dashboard. You know what each caller wanted before you ring them back.
Every feature on every plan. No contract.
Voco call management at a glance
- Call log
- Every call appears in your dashboard automatically
- Transcripts
- Read each call like a text message thread
- Recordings
- Play back any call from the dashboard
- Call types
- Tagged as enquiry, booking, callback request, emergency or general
- Follow-up
- Notes and a callback list on every call
What you get
What does every call give you?
Every call Voco answers gives you seven things: a log entry, a transcript, the recording, a call type, custom analysis, callback handling and notes. It all sits on one record in your dashboard.
Call log
Every incoming call appears in your dashboard automatically. See who called, when, how long the call lasted and what the outcome was, at a glance.Transcript (chat view)
Read any conversation the way you would a text message thread. Scroll through what your AI said and what the caller said, without having to listen to the whole recording.Call playback
Listen to any call directly from the dashboard. Useful when you need to hear the exact words, for a quote, a complaint or a booking detail.Call segmentation
Voco automatically groups each call by type, so you know what each call was about before you open it.Custom call analysis
Surface the data that matters to your business. See patterns across your calls, not just individual conversations.Callback handling
Mark a call for follow-up, assign it to yourself and clear it when done. Your call-back list stays tidy so nothing falls through the cracks.Notes
Add notes to any call, for yourself, for a team member, or just to record what was agreed. Your notes stay attached to the call record permanently.
- Booked a boiler service for Tue 27 May, 10:00. Customer confirmed their callback number.
"Before Voco, I had no idea what was said when I missed a call. Now I can read exactly what the customer asked for before I ring back."
Call types
How does Voco label each call?
Voco tags every call with a type, so your call log shows what each caller wanted at a glance. Every call you answer with Voco lands in the log, tagged and ready.
- EnquiryQuestionsA caller asking about your services, such as whether you cover a type of job.
- BookingAppointmentsA caller who booked or asked to book, with the date and time they agreed on the call.
- Callback requestFollow-upA caller who wants you to ring them back, ready to mark, assign and clear from your callback list.
- EmergencyUrgentAn urgent problem, flagged so you can call back quickly.
- GeneralEverything elseAny other call, still logged with its transcript, recording and outcome.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.