What are your branch's missed calls actually worth?
In lettings the first agent to answer usually wins the business. This calculator strips out the calls that were never genuine enquiries and shows what the rest cost your branch, using deliberately cautious assumptions.
What are your missed calls actually worth?
Deliberately cautious. We strip out the calls that were never going to become work.
We assume only half are genuine enquiries. The rest are sales calls and general queries.
We assume 85 in 100 will not call back. In lettings, the first agent to answer usually wins the business.
Voco starts at £49 a month. One recovered £600 instruction covers 12 months of it.
Voco answers every call in seconds, takes the details, and books the work in or texts you straight away.
A receptionist typically costs £1,500 or more a month. Answering services charge per call. Voco is £49 a month, flat.
Call +44 333 043 6661 now. It is free, and you can judge it in ten seconds.
Get started from £49 a month Or try the personalised online demoYour weekly missed calls times 4.33 weeks in a month. We count only half of those as genuine new enquiries, assume 85 in 100 of the genuine ones never ring back, and apply your conversion rate to what is left. We round down and show ranges rather than single inflated figures. These assumptions are deliberately cautious: your real numbers may be higher.
What missed calls really cost a letting agent
In lettings, speed is the product. The landlord deciding who gets the instruction usually rings two or three agents, and the one who answers first sets the tone for the whole conversation. The applicant who cannot reach you about a viewing books one somewhere else the same afternoon. Very few of these callers try you twice.
Enquiries decay by the hour
A viewing request is hottest in the first hour after the listing goes up, and a landlord enquiry at 6pm does not keep until tomorrow morning. The calculator's £600 default is a cautious blend of a let's commission; sales instructions and fully managed landlords are worth many times more, which is why we would rather you put your own figure in.
Tenant emergencies do not respect office hours
The burst pipe in one of your managed properties rings on a Saturday night. Answering it well is the difference between a logged, triaged maintenance job and an angry landlord on Monday. Voco answers around the clock, takes the details, and can log maintenance issues straight into your workflow.
How letting agents use Voco
Voco answers every branch call in seconds: applicant enquiries get viewing details taken, landlord enquiries get captured with their number and property, and tenant emergencies get triaged and passed on immediately. We count only half your missed calls as genuine enquiries and round down at every step, so the figure above is the floor, not the ceiling. Hear how it handles a tenant emergency on the demo line.
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