Voco blog · 35 guides and updates
Guides for UK businesses that run on the phone
The Voco blog publishes practical guides on answering business calls in the UK: what answering services cost, how to cover calls after hours, and how an AI receptionist works with tools like Fixflo, HubSpot and Jobber. Every price is checked at source and dated.
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Industry Guides17 Oct 2026What AI now does for a letting agency, from first call to rent dayHow letting agents use AI today: calls answered, viewings booked, portal emails drafted, certificates tracked and rent reminders sent, with your team still deciding.
Industry Guides17 Oct 2026Chasing late rent without the awkward phone callMost late rent is forgotten, not refused. A reminder before rent day and one polite text a few days after settle most of it, and nothing goes out without your say-so.
Industry Guides17 Oct 2026Gas safety, EICR and EPC: keeping every renewal on timeGas safety every year, EICR every five, EPC every ten. Three cycles, many properties and one spreadsheet is how renewals get missed. Here is a system that starts each one for you.
Industry Guides17 Oct 2026Answering Rightmove and Zoopla email enquiries before the applicant moves onPortal enquiries land in your inbox while your team is out on viewings. Here is how to get a correct, specific reply drafted for each one, ready to send with one tap.
Industry Guides17 Oct 2026Can an AI receptionist answer questions about my properties?Yes, from your own property list, read live on the call. What an applicant hears, what stays private, and how to set up a property so the answers are right.
Industry Guides17 Oct 2026How letting agents can cut viewing no-showsMost viewing no-shows come from two gaps: nobody confirmed, and moving the viewing was harder than skipping it. A simple sequence closes both.
New here?
Where should I start?
Start with these three guides. Between them they cover what an AI receptionist does, what answering services cost in the UK, and how to cover calls outside office hours.
- 01What is an AI receptionist? A UK small business guideIt's 7:43am on a Wednesday. You're still in bed when your phone lights up. Withheld number. You let it ring out, could be spam, could be that landlord you quoted last week, could be nothing.
- 02Answering Service Pricing UK 2026: What Providers Actually ChargeUK answering service prices explained: the three pricing models, what providers actually publish, three worked examples and the six costs that are never in the headline rate.
- 03After hours answering service: what happens to calls outside 9 to 5Voicemail, divert to mobile, a human out-of-hours service or AI: the four ways to cover evening and weekend calls, what each costs, and how to decide what counts as an emergency.
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