Premium Reception for Private Dental
Private dental patients judge your practice from the first phone call. Voco works alongside your reception team to ensure every enquiry is answered professionally, new patient calls are captured, and appointments are booked accurately. Monthly plans from £49 or pay as you go with no monthly fee.
The Problem Private Dental Face
New patient calls go unanswered at the wrong moment
A patient ready to book a new appointment will not leave a voicemail and wait. They will search for the next private practice and call them instead.
Reception is occupied with patients at the desk
When your front desk is checking patients in or handling treatments, the phone goes unanswered. Those are often your highest-value inbound calls.
Out-of-hours dental enquiries have nowhere to go
Patients browse and decide in the evenings. Without cover outside surgery hours, those enquiries either go to voicemail or to a competitor with better availability.
How Voco Helps Private Dental
New patient enquiries handled from the first ring
Voco answers every call in your practice name, captures the patient's enquiry, treatment interest, and contact details, and sends you a transcript immediately.
Appointments booked directly into your diary
Voco integrates with your calendar and books consultations and check-up appointments while your team focuses on patients in the chair.
Consistent patient experience every time
Every caller receives the same professional, calm response regardless of how busy your surgery is or what time of day they call.
Dental emergencies captured and flagged
Patients calling with pain, broken restorations, or urgent concerns are flagged as priority in the transcript so your team can respond as soon as possible.
- Unlimited calls answered
- 24/7/365 availability
- UK-designed AI voice
- Calendar integration
- 30-day money-back guarantee
Frequently Asked Questions
Can Voco handle private dental appointment bookings?
How much does a dental answering service cost in the UK?
What happens when a patient calls with a dental emergency out of hours?
Is Voco GDPR-compliant for handling patient calls?
Yes. Voco is UK-designed and GDPR-compliant. Call transcripts are stored securely and can be deleted on request. A Data Processing Agreement is available for all customers, which is required when using third-party processors to handle patient enquiries. <a href="/dpa">Download the Voco DPA.</a>
How Voco works alongside your dental reception team
Voco is not a replacement for your receptionist or patient care team. It works as an additional layer of cover, answering calls when your front desk is occupied, when the surgery is closed, or when call volume peaks. Your team continues building the patient relationships that make a private practice. Voco makes sure every new enquiry reaches them.
Why the phone call is your most important patient touchpoint
Private dental patients are choosing based on experience from the first interaction. A missed call or an answerphone message does not reflect the standard of care your practice delivers. Patients who cannot reach you will find a practice that answers. Voco ensures that every call, whether it is a new patient enquiry, a treatment question, or a request to reschedule, is handled with the same professionalism your team would bring in person.
What Voco handles for private dental practices
Voco manages new patient enquiries, appointment booking requests, treatment consultations, recall reminders, and general practice queries. It captures the caller's name, contact details, the treatment they are interested in, and any urgency, then books directly into your appointment diary. Dental emergencies are flagged immediately so your team can prioritise. Routine bookings are queued and confirmed without your reception team needing to interrupt their current patient.
Virtual receptionist for dentists and private dental practices
A virtual receptionist for your dental practice gives you consistent, professional call handling outside your core hours without the cost of additional staffing. Voco operates as a dental answering service UK-wide, covering evenings and weekends when your reception team is unavailable but patients are most likely to be searching and calling. New patient calls made at 8pm are captured and ready for your team when they arrive in the morning.
GDPR and patient data handling
Voco is GDPR-compliant and built for professional healthcare environments. Transcripts are stored securely, processed within the UK and EU, and can be deleted on request. A Data Processing Agreement is available for all practices, which satisfies the requirement for a formal processing agreement when using third-party systems to handle patient data. Download the DPA here.
Flexible pricing for dental practices
Voco offers monthly plans from £49 with 75 calls included, suitable for practices with consistent inbound volume. For practices where call flow varies, the pay-as-you-go plan has no monthly fee and you pay per minute. Both options include the same AI quality, instant transcripts, and calendar integration. Compare plans.
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