38% of repairs are reported out of hours. Voco + Fixflo now catches every one

Fixflo's 2024 Repairs and Maintenance Report found that 38% of repairs and maintenance issues are reported outside office hours of 9am - 6pm. For emergencies it is worse: 45% arrive out of hours, and emergencies are 20% more likely to occur when the office is closed. In other words, the calls that matter most tend to land when nobody is at a desk to answer them.

And when a call goes unanswered, it usually stays unanswered. Research from Lightwork suggests around 85% of callers who cannot get through never ring back, and 2022 research by YourBusinessNumber estimated that missed calls cost UK estate agents around £119m a year. That is an estimate rather than a precise figure, but the direction is clear: unanswered phones cost letting agencies money, tenants, and landlord confidence.

Today we are closing that gap. Voco now integrates with Fixflo, the repairs and maintenance platform used by more than 2,000 agencies and over 40% of UK letting agents. It is our first maintenance integration, and it means every repair call Voco answers can land straight on your Fixflo job sheet.

What the integration does

In one sentence: Voco's AI answers your tenants' repair calls 24/7, and every maintenance issue it captures is logged directly into Fixflo, complete with the caller's details, the property address, a full description of the fault, and an urgency flag. It builds on the call handling Voco already provides for lettings agencies. A tenant rings at 2am about a leaking tank, Voco handles the conversation, and the issue is waiting in Fixflo before your team logs in the next morning.

Letting agents kept telling us the same story: the calls that matter most arrive when nobody is at a desk. This integration closes that gap. A tenant rings at 2am, Voco answers, and the repair is on your Fixflo job sheet before your team is back at their desks.

How it works

1. Voco answers the call. A tenant, contractor, or anyone else phones your agency. Voco's AI picks up and handles the conversation, any time of day or night, capturing the caller's name, phone number, email, the reason for the call, the property address, and how urgent the issue is.
2. Voco analyses the call. After the call ends, Voco works out whether it was maintenance related: repairs, faults, leaks, broken items and similar. General enquiries, wrong numbers and duplicate reports are deliberately left alone, so your Fixflo account never fills up with noise.
3. The issue lands in Fixflo. For genuine maintenance calls, Voco creates an issue in Fixflo containing a short title, the full fault description from the call, the caller's name and contact details, and the property address where the caller gave one. If the caller's issue was classified as urgent or an emergency, the title is prefixed with "URGENT: " so it stands out on the job sheet.
4. Your team reviews, or it goes live automatically. By default, issues arrive in Fixflo as drafts for your team to check and confirm. If you prefer, switch on "Log issues automatically" in Voco and issues are committed straight to your live Fixflo job sheet with no manual step.

Built for how letting agencies actually work

Human in the loop by default. Drafts mode is the default setting, so nothing goes live in Fixflo until a member of your team has looked at it. Automatic logging is there when you are ready for it, and you can switch between the two at any time.

Urgency you can see at a glance. When a caller reports something Voco classifies as urgent or an emergency, the issue title carries an "URGENT: " prefix. Your team can triage the job sheet in seconds.

No duplicate tickets. Voco creates at most one issue per call, enforced at the database level, so a long or repeated conversation never produces two tickets for the same problem.

Every issue traces back to the call. The Integrations page in Voco lists every maintenance report with its status and a link to the original call, so you can always hear exactly what the tenant said.

Nothing fails silently. If a submission to Fixflo fails, for example because of a brief network problem, Voco retries automatically up to three times. If anything still cannot get through, the error is shown on your Integrations page. And if a draft is created but the automatic commit step fails, the draft is preserved in Fixflo for manual review rather than lost.

Your credentials stay safe. Your Fixflo API key is encrypted at rest and never displayed again after you save it, and Voco tests the connection live against Fixflo before storing anything.

Who this helps most

Out-of-hours cover. Out of hours property maintenance is where the integration earns its keep: with 38% of repairs and 45% of emergencies reported outside office hours, the biggest wins come overnight, at weekends, and on bank holidays. Voco answers, captures everything, and files the issue while your office is dark.

Overflow at busy times. Monday mornings and post-storm surges no longer mean a queue of voicemails. Every call gets answered and every genuine repair gets logged, even when all your staff are already on the phone.

Emergency triage. Urgent issues arrive flagged and described in full, so whoever opens Fixflo first knows exactly which job to action before anything else.

Availability and pricing

The Fixflo integration is live today and included on every active Voco subscription. There is no extra charge and no plan gating. Connecting takes about 10 minutes: you create an authentication token in Fixflo, paste it into Voco, and you are done. Our step-by-step setup guide walks you through it, full details are on the Fixflo integration page, and you can see plans on our pricing page.

Get started

If you are already using Voco and Fixflo, you can connect them right now: read the setup guide and you will be logging repair calls within about 10 minutes. Not using Voco yet? Book a demo and hear how an AI receptionist handles a real repair call, then watch it appear on your Fixflo job sheet.