Fixflo ยท part of Voco integrations
Fixflo integration: repair calls answered 24/7, logged automatically
The Voco Fixflo integration answers tenant repair calls 24 hours a day and logs each one straight onto your Fixflo job sheet, with the fault, the tenant's details and the property address. Issues arrive as drafts for your team to review, or go live automatically if you prefer.
Included on every plan, from 29p a minute. Set up in about 10 minutes.
New issue from a call at 19:42Draft, ready for review
What it does
What does the Voco Fixflo integration do?
The Voco Fixflo integration turns every tenant repair call into a Fixflo issue with a title, the full fault description, the caller's name, phone number and email, and the property address where given.
Human in the loop by default
Issues arrive in Fixflo as drafts, so your team checks each one before a contractor sees it.
Urgency flagged
Urgent and emergency issues arrive with an "URGENT: " prefix, so they stand out on the job sheet.
Only real repairs
General enquiries, wrong numbers and duplicate reports are ignored, so your job sheet stays clean.
One issue per call
Each call or website chat creates at most one issue, however long or repeated the conversation.
Nothing fails silently
A failed submission is retried up to three times in total, and the last error shows on your Integrations page.
Your key stays safe
Your Fixflo key is encrypted at rest, never shown again after saving and tested live before it is stored.
How it works
How does a repair call reach Fixflo?
A repair call reaches Fixflo in four steps, and the tenant never has to be asked to fill in the portal.
- 01
Voco answers the call
Any time of day or night, Voco captures the caller's name, phone number, email, the reason for the call, the property address and the urgency.
- 02
Voco checks it is a repair
Repairs, faults, leaks and broken items trigger the integration. Everything else is left out of Fixflo.
- 03
The issue is created in Fixflo
A titled issue with the fault, the tenant's details and the address, marked URGENT when it is.
- 04
Your team reviews, or it goes live
Drafts wait for your team to confirm. With "Log issues automatically" on, they go straight to your live job sheet.
Your choice
Are issues logged automatically or reviewed first?
Your choice. By default, issues arrive in Fixflo as drafts for your team to confirm. Switch on "Log issues automatically" and Voco commits them straight to your live job sheet. A draft that cannot be committed is kept in Fixflo for manual review.
Job sheet, Mill Lane portfolio
Setup
How do I connect Voco to Fixflo?
You connect Voco to Fixflo in about 10 minutes: create a token in Fixflo, paste it into Voco with your Fixflo web address, choose drafts or live, and make a test call.
- 01
Create a token in Fixflo
In Fixflo, go to Setup, then Integrations, then Add token.
- 02
Paste it into Voco
In Voco, open Settings, then Integrations, and paste the token with your Fixflo web address. Voco tests the connection before saving.
- 03
Choose drafts or live
Decide whether issues arrive as drafts for review or go straight to your live job sheet.
- 04
Make a test call
Ring your Voco number, report a pretend leak, and watch the issue appear in Fixflo.
What you need
- A Fixflo accountAny Fixflo account whose administrator can create authentication tokens.
- Any Voco planPay as you go or monthly. No extra charge and no plan gating.
- About 10 minutesIncluding the test call.
It works alongside your Fixflo tenant portal. Voco adds a phone channel; it does not replace anything.
Questions about the Fixflo integration
Something else? Ring 0333 043 6661 and ask Voco directly.
In detail
The Fixflo integration in detail
The Voco Fixflo integration connects your AI receptionist to Fixflo, the repairs and maintenance platform used by more than 2,000 agencies and over 40% of UK letting agents. Voco answers tenant repair calls 24 hours a day, captures the fault, the caller's details and the property address, and logs the issue straight onto your Fixflo job sheet. No voicemails to work through, no re-keying, no repairs slipping between systems.
Why it matters
Fixflo's 2024 Repairs and Maintenance Report found that 38% of repairs and maintenance issues are reported outside office hours of 9am - 6pm, and 45% of emergency issues arrive out of hours. Those calls are exactly the ones a closed office misses. With Voco connected to Fixflo, the tenant who rings at 2am about a leak gets answered, and the issue is on your job sheet before your team is back at their desks.
How it works
- Voco answers the call. Any time of day or night, Voco's AI handles the conversation and captures the caller's name, phone number, email, the reason for the call, the property address and the urgency.
- Voco analyses the call. Maintenance-related calls (repairs, faults, leaks, broken items and similar) trigger the integration. General enquiries, wrong numbers and duplicate reports are deliberately ignored, so your job sheet stays clean.
- The issue is created in Fixflo. A titled issue with the full fault description, the caller's contact details and the property address. Urgent and emergency issues arrive with an "URGENT: " prefix so they stand out.
- Your team reviews, or it goes live automatically. Issues arrive as drafts for your team to confirm by default. Switch on "Log issues automatically" and they are committed straight to your live job sheet.
Built in from the start
Human in the loop by default. Drafts mode means nothing goes live in Fixflo until your team has looked at it. Automatic logging is one toggle away, and you can switch at any time.
Urgency flagging. Issues classified as urgent or an emergency carry an "URGENT: " prefix on the title, so whoever opens Fixflo first knows what to action.
One issue per call. Enforced at the database level, so a long or repeated conversation never creates duplicate tickets.
Every issue traces back to its call. The Integrations page in Voco lists every maintenance report with its status and a link to the original conversation.
Nothing fails silently. Failed submissions retry automatically up to three times, the last error is shown on your Integrations page, and a draft that cannot be committed automatically is preserved in Fixflo for manual review.
Credentials stay safe. Your Fixflo API key is encrypted at rest, never displayed again after saving, and the connection is tested live against Fixflo before anything is stored.
Set up in about 10 minutes
There is no coding involved. You create an authentication token in Fixflo (Setup, then Integrations, then Add token), paste it into Settings and then Integrations in Voco along with your Fixflo web address, and choose whether issues arrive as drafts or go live automatically. Voco checks the connection before saving, so you can never end up with a broken setup.
Follow the step-by-step Fixflo setup guide for the full walkthrough, including troubleshooting.
Who it is for
Letting agents and property managers who want out-of-hours cover without a night team, overflow handling on busy mornings, and emergency triage that starts the moment the tenant hangs up. It works alongside your existing Fixflo tenant portal: this adds a phone channel, it does not replace anything. See how Voco supports lettings agencies and property management companies more broadly.
Availability
The Fixflo integration is included on every active Voco account, including pay as you go at 29p a minute. No extra charge, no plan gating. Read the launch announcement for the full story.
Hear it answer a repair call
Call the demo line on 0333 043 6661 and report a pretend repair, or get started and connect your Fixflo account today.
Other integrations
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.