My Business
Set it up once. Voco handles the rest.
Voco is built around your business, not a generic template. Set your services, your voice, your greeting, how you want calls handled and what your AI should never say. Adjust anything any time, from your dashboard.
Setup and identity
Make it sound like your business
- Service import
- Voco fetches your services directly from your website during setup. You review and confirm them, or add to the list manually. Your AI knows what you offer from day one.
- Local phone number
- A UK phone number is automatically assigned to your account. Not premium rate, not a call centre number, just yours.
- AI name
- Give your AI receptionist a name. It will introduce itself by that name on every call.
- AI voice
- Choose from a range of professional voices. Each voice is previewed as an audio sample so you can hear exactly how your receptionist will sound before going live.
- Greeting
- Set the words your AI uses to open every call. Personalise it to match how your business sounds on the phone.
Behaviour and tone
How your AI shows up on the call
- Point of contact
- Tell your AI who to reference when a caller asks to speak to someone. Your name, a colleague's name, or a role title.
- AI identity disclosure
- Choose whether your AI introduces itself as an AI or handles calls without disclosing this. You are in control of how this is presented to your callers.
- Personality tone
- Set the conversational tone. Direct and efficient, warm and professional, or friendly and approachable. Your AI adapts its language to match.
- Conversation mode
- Choose how your AI opens conversations. Lead with being helpful and ask questions later, or collect caller details first before anything else.
Conversation rules
Decide what your AI says, and how long it talks
- Pricing sharing
- Decide whether your AI can share pricing information during calls. Turn it on to help callers self-qualify. Leave it off to keep pricing conversations with you.
- Callback timeframe
- Set how your AI describes callback timelines to callers. As soon as possible, within the hour, within the day, or a custom phrase.
- After-hours mode
- Choose what your AI does outside your business hours. Answer questions as normal, take messages only, or activate an emergency mode.
- Follow-up questions
- Set whether your AI asks additional questions after a caller's initial request. Useful for gathering job details, location or contact information.
- Max call duration
- Set a maximum call length. Prevents unusually long calls from consuming your included call minutes unnecessarily.
Guardrails and closures
Define what your AI never does
- Competitor guardrails
- List competitors you do not want your AI to mention, recommend or discuss. Your AI will avoid them entirely.
- Phrase guardrails
- List specific words or phrases your AI should never use. Useful for compliance, brand consistency or legal reasons.
- Planned closures
- Set dates when your business will be closed. Your AI will notify callers automatically. No manual changes needed on the day.
Emergencies and follow-ups
What happens after the call ends
- Emergency call handling
- Define what counts as an emergency and how your AI should respond. You can set a specific number to transfer emergency calls to.
- SMS follow-up templates
- Set up automatic SMS messages that go out after different call types. New enquiries, bookings, general questions, emergencies and missed calls. Each template is editable.
Inside the dashboard
A taste of what you set up
Two of the choices you make on day one. The voice your callers hear, and the SMS they get afterwards.
Voice
Pick how your AI sounds
-
0:14 Selected
Alex
Warm and professional
-
0:12
Priya
Direct and efficient
-
0:15
Marcus
Friendly and approachable
SMS template
After every enquiry call
Hi {first_name}, thanks for ringing Bright Spark Electrical. We've logged your enquiry about {service} and we'll be in touch by {callback_time}. Powered by Voco.
What Jane gets
21 May, 11:09am
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