AI receptionist setup for UK businesses
Set it up once. Voco handles the rest.
Voco My Business is where you set up your AI receptionist to represent your business: its name, voice, greeting, services and call rules, all from one place. Voco is built around your business, not a generic template, so you also decide how calls are handled and what your AI should never say. Adjust anything any time from your dashboard.
Adjust anything afterwards in minutes.
Your business settings at a glance
- Services
- Imported from your website during setup, then confirmed by you
- Number
- A UK number assigned to your account, not premium rate
- Voice
- Professional voices, each previewed as an audio sample
- Guardrails
- Competitors and phrases your AI never mentions
- Changes
- Adjust anything any time from your dashboard
Setup and identity
How do you make it sound like your business?
Voco imports your services from your website and gives you a UK number, then you choose your AI's name, voice and greeting. Your AI knows what you offer from day one.
Service import
Voco fetches your services directly from your website during setup. You review and confirm them, or add to the list manually.Local phone number
A UK phone number is automatically assigned to your account. Not premium rate, not a call centre number, just yours.AI name
Give your AI receptionist a name. It will introduce itself by that name on every call.AI voice
Choose from a range of professional voices. Each voice is previewed as an audio sample so you can hear exactly how your receptionist will sound before going live.Greeting
Set the words your AI uses to open every call. Personalise it to match how your business sounds on the phone.
Behaviour and tone
How does your AI show up on the call?
Voco lets you choose who your AI names as the point of contact, whether it says it is an AI, its tone and how it opens the conversation. Your AI adapts its language to match.
- Point of contactName or roleTell your AI who to reference when a caller asks to speak to someone: your name, a colleague's name, or a role title.
- AI identity disclosureYour callChoose whether your AI introduces itself as an AI or handles calls without disclosing this. You are in control of how this is presented to your callers.
- Personality toneThree tonesDirect and efficient, warm and professional, or friendly and approachable. Your AI adapts its language to match.
- Conversation modeTwo modesLead with being helpful and ask questions later, or collect caller details first before anything else.
Conversation rules
What does your AI say, and how long does it talk?
Voco lets you decide whether your AI shares pricing, how it describes callbacks, what it does after hours, whether it asks follow-up questions and how long a call can run.
- Pricing sharingOn or offTurn it on to help callers self-qualify. Leave it off to keep pricing conversations with you.
- Callback timeframeFour optionsSet how your AI describes callback timelines: as soon as possible, within the hour, within the day, or a custom phrase.
- After-hours modeThree modesOutside your business hours, your AI can answer questions as normal, take messages only, or switch to an emergency mode.
- Follow-up questionsOn or offSet whether your AI asks more questions after a caller's first request. Useful for gathering job details, location or contact information.
- Max call durationTime limitSet a maximum call length. It stops unusually long calls using up your included call minutes unnecessarily.
Guardrails and follow-ups
What should your AI never do, and what happens after the call?
Voco lets you list competitors and phrases your AI must avoid, set planned closures, define emergencies and choose the SMS each caller gets afterwards. Every template is editable.
Competitor guardrails
List competitors you do not want your AI to mention, recommend or discuss. Your AI will avoid them entirely.Phrase guardrails
List specific words or phrases your AI should never use. Useful for compliance, brand consistency or legal reasons.Planned closures
Set dates when your business will be closed. Your AI will tell callers automatically, with no manual changes needed on the day.Emergency call handling
Define what counts as an emergency and how your AI should respond. You can set a specific number to transfer emergency calls to.SMS follow-up templates
Automatic SMS messages go out after different call types: new enquiries, bookings, general questions, emergencies and missed calls. Each template is editable.
Answers at 2am. Doesn't ask for overtime.
Hear Voco answer a call
Ring 0333 043 6661 and talk to Voco now, or set up your own AI front office today.